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Yes. ACCM is a fully accredited Registered Training Organisation (RTO 1441) and all our qualifications are nationally recognised under the Australian Qualifications Framework.

If you are worried about completing an online course or you are not comfortable听using computers (or have concerns about using WebclassM)

Please give us a call or talk to your Student Training Adviser straight away.

We want to make sure you are suited for online delivery and set up for success.

For more information visit our About Online Learning page

Yes. You can enrol your team across multiple qualifications. Our employer dashboard gives you visibility on every employee in one place, regardless of course.

You can enrol anytime 鈥� our courses are designed for flexible start dates, so you don't need to wait for an intake.

Yes. Because our training is delivered entirely online, staff can study from anywhere.

How this works depends on your enrollment stream:

• Employer-Sponsored Enrolments: Complete flexibility. Your staff can study entirely from home or the office with no restrictions.

• Official Traineeships: If your staff are under a formal training contract, state funding rules apply. We will work with you to ensure their home setup meets the specific supervision and workplace-application requirements mandated by your State Training Authority.

All training is delivered through Webclass, our custom-built online learning platform. Students get one-on-one support from a dedicated Student Adviser throughout their studies.

It depends on the qualification and the state.

Most traineeships run 12鈥�24 months.

We can give you the exact expected duration for your learner based on your exact situation.

Are you a trainee in the ACT needing support and advice regarding your traineeship or employment?

You can visit for official information, training contract support, and local dispute resolution.

Alternatively, you can contact the Skills Canberra customer service team directly on (02) 6205 8555.

Anxiety is defined as听a natural human response to perceived threats, characterised by feelings of worry, nervousness, or apprehension, often accompanied by physical symptoms, and can become an ongoing support need when these feelings are persistent, excessive, and interfere with daily life

ACCM College recognises the impact Anxiety may have on the day to day lives of our students and their ability to study.

Based on past experience, research, consultation and feedback from our students and stakeholders, we have adapted support for our distance / on-line learners in the following ways to try to assist.听听

Course Design and ACCM Processes

• Being open to discussing the needs of the student and working with the student to put reasonable supports in place that may help.

• Offering learning materials designed using Universal Design for Learning (UDL) best practices

• Keep information and instructions clear and specific, offering opportunities for clarification and discussion

• Information is organised logically and flows smoothly

• Effective use of headings and sub-headings to make reading and scanning easier

• Variety of learning methods such as visual, auditory and kinaesthetic (hands on)

听Student Training Adviser Support

• Offer assistance interpreting or clarifying specific assessment instructions and feedback with ACCM Student Adviser

• Encourage students to flag and discuss problematic assessment activities with their Student Adviser

• Ensure guidance and feedback is straightforward, clear and to the point, providing clarification as needed

• Assistance developing a study plan, study preparations and resource requirements at the start of the training program

• Assisting learner to set small, realistic study and assessment goals

• Offer ongoing positive encouragement and constructive feedback to validate current skills and progress

• Discuss student's study environment and help identify possible distractions

听Learner Communication

• Awareness and sensitivity to learner's communication style during contact, skills check or assessment feedback

• Discuss preferred communication methods (phone, email or video) to suit the needs of the learner

  • There will always be a requirement for some phone / voice communication

• Agree on methods, timing or limits of contact to minimise unscheduled communication

  • Communication frequencies may need to change based on progress and student needs

• To the maximum extent possible, keeping to one point of contact to build rapport and relationships

• Tailor communication to meet the needs of the student in a way that is easy to understand and follow.

• Regular and meaningful communication听 to help build familiarity and routine with the learner

• Allowing extra time during contact calls with the student to allow for questions and clarification

  • Please note, there are practical limits to the amount of support available via distance learning

• As possible and practical, target check in calls around study time to help with time management and organisation.

• Send an email outlining the details of phone conversations for the student to revisit when needed

听Coaching Support

• Provide on the spot (if possible) or scheduled coaching on course materials or assessment activities

• Schedule additional or longer time for coaching to promote progress and understanding

  • Please note, there are practical limits to the amount of support available via distance learning

• Offering shorter coaching sessions on a more frequent basis to help maintain focus rather than longer sessions

  • Please note, there are practical limits to the amount of support available via distance learning

听Helping Support Learner Progress

• Authorise additional time to complete subjects or sections, subject to course timeframe requirements

• Allowing extra time for learner to practice skills checks and role plays with someone they are comfortable with

• Offering alternate study options to work on during days of low focus or motivation.

• Suggest and design study strategies that will assist in keeping workloads manageable.听 Such as doing a specific amount of questions or sections during each study session, that drives progress while not creating an unreasonable expectation.

• Assist with breaking down larger multi-part questions into smaller easier to understand questions where possible/practical.听 Please note, at higher-level qualifications it is not always possible to break down project tasks due to the nature/complexity of the requirements.

• Suggesting the use of planning, reminder and organising tools or applications where required

• Encourage regular study breaks and using a study plan to manage short and long-term progress

• Explain and discuss course expectations regarding study and assessment activities

We are always open to new ideas to better support our students with Anxiety and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact听the Director of RTO Operations directly with any additional support requests or concerns via听student-support@accm.edu.au

Anxiety

Online study can sometimes feel isolating, and unexpected shifts or communication loops can inadvertently trigger academic stress. ACCM College focuses on creating an incredibly predictable, secure, and low-friction environment so you always remain in complete control of your learning schedule:

• We implement strict scheduled communications, mapping out agreed-upon times and contact frequencies for all phone check-ins so you are never caught off guard by an unscheduled call.

• To foster deep professional rapport and consistent learning relationships, your files are routed through a single, consistent point of contact as much as practically possible.

• If an upcoming assessment module requires a phone-based skills check or verbal role-play, we grant extended preparation time and encourage you to practice with a trusted support person before completing it with our assessor.

• If requested, following every formal phone discussion, your dedicated Adviser will send a structured follow-up email summarising the key talking points and next steps so you have a permanent, stress-free reference guide to review at your own pace.

If you are worried about completing an online course or you are not comfortable听using computers (or have concerns about using WebclassM)

Please give us a call or talk to your Student Training Adviser straight away.

We want to make sure you are suited for online delivery and set up for success.

For more information visit our About Online Learning page

Attention-Deficit Hyperactivity Disorder (ADHD)

The sustained focus required for online, self-paced learning can be a significant hurdle for students navigating ADHD. Rather than expecting you to fit into a traditional academic box, we dynamically adapt our coaching rhythms and milestone metrics to support your executive functioning:

• We replace long, overwhelming academic phone calls with micro-coaching sessions, scheduling shorter, highly frequent 15-minute touchpoints to keep your focus locked and your momentum steady.

• Your Adviser assists you in implementing goal micro-sizing strategies, breaking down extensive monthly study modules into tiny, daily milestone check-offs.

• On days when focus or motivation levels fluctuate, we utilise a flexible task-pivoting strategy, allowing you to instantly switch to alternative modules or visual components without stalling your progress.

• We guide you through the integration of digital workflow tools, planning applications, and automated deadline reminders tailored specifically to manage distractions and prevent deadline burnout.

Autism Spectrum Disorder (ASD)

ACCM College understands that neurodivergent students often experience the world, process social cues, and interpret language in unique, highly structured ways. While distance learning has inherent communication boundaries, our support model focuses on absolute clarity, structure, and routine:

• We ensure all communication, instructional feedback, and assessment critiques are delivered using literal, direct, and unambiguous plain English, completely eliminating confusing idioms or vague academic metaphors.

• We work with you to establish highly structured routine frameworks, mapping out precise days, times, and step-by-step formats for all ongoing college interactions.

• Your Adviser will provide detailed, explicit context behind all assessment expectations, ensuring you understand exactly what the learning criteria require without hidden assumptions.

• We support a collaborative onboarding model, actively welcoming the involvement of your professional advocate, support worker, or family mentor in your planning sessions to ensure your learning adjustments match your everyday coping strategies.

Cognitive and Learning Support Needs

Every individual processes, retains, and evaluates information differently. ACCM College rejects rigid, one-size-fits-all academic models, focusing instead on dynamic cognitive adjustments tailored to your unique learning style:

• We provide specialised assistance to slice massive, multi-part project briefs and complex assessment instructions into single, straightforward, and manageable tasks.

• Your Adviser will help you design custom visual planners, structural study routines, and step-by-step checklists matched to your specific cognitive processing speed.

• We offer extended, dedicated coaching appointments specifically designed to help clarify technical terminology, professional jargon, or abstract concepts before you begin writing your submissions.

• Our assessment teams are trained to evaluate alternative formats for demonstrating competency wherever the training package rules allow, ensuring a practical skill is never blocked by a rigid text-based barrier.

Depression

Maintaining continuous momentum and self-motivation in a distance learning environment can be deeply challenging when managing depression. We establish a gentle, proactive external support infrastructure to help you stay engaged without added academic pressure:

• Our support teams implement a proactive accountability checking system, sending a gentle email or SMS check-in if your portal activity shows no log-ins for a set number of days to help you re-engage early.

• We collaborate with you to build highly flexible extension milestones, allowing us to dynamically adjust internal target dates and break timelines down into smaller increments during periods of low energy or motivation.

• Your Adviser can strategically unlock alternate, highly interactive study pathways or practical tasks to help you maintain continuous progress on days when dense reading feels overwhelming.

• We actively focus on validating small wins and immediate progression targets to reinforce your confidence and maintain your academic connection to the College.

Below are some links to helpful resources for people with disabilities.

(DES) providers can help if you鈥檙e looking for work or have a job placement.

If you鈥檙e looking for work, a DES provider can help you:

• Get ready to work

• Train in specific job skills

• Write your resume虂

• Train in interview skills

• Look for jobs that suit you

听provide disability support services across Australia.

• Accommodation options and in-home supports

• Employment Services

• Supported Employment

• Individual supports and community participation

听connects you with information, support and services for areas of life such as employment, education, aids and equipment, income and finance, and COVID-19.

Below are some links to helpful resources for people with disabilities.

听(DES) providers can help if you鈥檙e looking for work or have a job placement.

If you鈥檙e looking for work, a DES provider can help you:

• Get ready to work

• Train in specific job skills

• Write your resume虂

• Train in interview skills

• Look for jobs that suit you

Visit 听for an extensive list of disability support information specific to your area.听

Processing dense text blocks or tracking mathematical concepts can create significant visual and cognitive fatigue. We have structurally engineered our digital learning portal and resource frameworks to minimise these tracking barriers:

• All core digital learning resources utilise clean, high-accessibility sans-serif font families combined with ample white space to drastically reduce tracking errors and visual crowding.

• We systematically break dense theoretical chapters down into highly visual anchor aids, embedding structural diagrams, clean data tables, conceptual charts, and organised dot points.

• To ensure comprehension does not rely entirely on heavy reading blocks, we utilise a multimodal learning framework, balancing text-based components with alternative auditory recordings and structured video explainers.

• Our support teams provide timed, constructive, and targeted feedback loops, allowing you to quickly check your comprehension of literacy or numeracy tasks before moving deeper into a subject.

Anglicare Financial Counselling

Anglicare counsellors can provide information about:

• your options to deal with debt

• negotiating with creditors

• your rights and responsibilities as a consumer

• accessing your superannuation

• bankruptcy and its alternatives

• referral to legal services if needed

• money management and budgeting

Free support: Financial helpline听-听1800 007 007

Visit for information on helping with Financial Hardships (including interest free loans)

If you are having trouble paying household bills, getting food on the table or paying your rent or mortgage, there are services that can help.

This includes interest free loans and financial counselling

听

Visit听听to locate local services, resources and information. Mission Australia can help with:

• Finding safe and affordable housing

• Emergency relief

• Support for disadvantaged children

• Assistance with budgeting tools and debt reduction techniques

• Gambling counselling

听

The听听can provide financial counselling and assist in finding services and other support.听

If you or someone you know is experiencing financial stress, there are services that can help, visit You might be able to access:

• food vouchers

• chemist vouchers

• transport vouchers

• help with rent or accommodation costs

• help toward the cost of bills

• material help, such as food hampers or clothing, and sometimes cash.

Find your bank's financial difficulty contact details at the

The听听provides free confidential support if you are experiencing financial difficulty. Call 1800 007 007 Monday to Friday 9.30am 鈥� 4.30pm.

Visit 听to locate local services, resources and information. Mission Australia can help with:

• Finding safe and affordable housing

• Emergency relief

• Support for disadvantaged children

• Assistance with budgeting tools and debt reduction techniques

• Gambling counselling

The 听can provide financial counselling and assist in finding services and other support.听

Foodbank provides essential food and grocery relief to more than one million Australians experiencing food insecurity every month.

The听听revealed that 3.7 million households in Australia have run out of food in the last year, with the cost of living crisis being one of the main reasons.

Foodbank works with the entire Australian food and grocery sector including farmers, wholesalers, manufacturers, and retailers who donate and redirect surplus product to us. This enable us to provide over 225,000 meals a day to people in need.

If you are in a position where a little help can make a big difference, click听听for more information,

Food Relief Services

Foodbank provides essential food and grocery relief to millions of Australian households experiencing food insecurity.

Due to ongoing cost-of-living pressures across the country, many families and individuals rely on community networks to balance their weekly household budgets.

To achieve this at scale, Foodbank collaborates directly with the commercial food and grocery sectors鈥攊ncluding farmers, wholesalers, manufacturers, and major retailers鈥攖o redirect surplus products to those who need them most, providing hundreds of thousands of meals daily through a vast network of frontline charities.

• Professional, confidential counselling for people who have a gambling issue

• Counselling including facilitated support groups for people with a gambling issue and their family and friends

• Financial counselling to help people with gambling-related money problems

• Delivery of the Tasmanian Gambling Exclusion Scheme including self-exclusions and venue bans.

Free 24 hour helpline: 1800 858 858

Visit听听for counselling, information and support 24/7.

Visit the听听for:

• Links to online counselling

• Links to find help in your state or territory

• Get information and support for friends and family

• Get information about how to talk with someone about their gambling听

You can also visit 听for links to useful resources and information in South Australia.

Hearing impairment:听

Provide information about hearing loss to deaf and hard of hearing people and the general community- assist individuals and families to access government and community services

• Guide Dogs

• Group Programs

• Assistive Technology

• Accessible Information

• Orientation and Mobility

Free call: 1800 371 104

HOUSING CONNECT CAN HELP YOU:

• Applying for social housing

• Support and advice with your private rental including bond and rent arrears

• Finding a bed for the night

• Support and advice on how to stay in your home

• Seeking assistance following family violence

• Information and advice on your housing options

Free call: 1800 800 588 (24 hour)

Visit听for an extensive list of services available in all states and territories. Please note that Homelessness Australia is not a direct support service, so although they cannot directly support, they know many organisations who can. They provide information on various services available for people at risk of or experiencing homelessness, in all areas of Australia.听

provides various links to community services for people who are homeless or at risk.

听is a state-wide phone service. you can reach out on 1800 003 308 for assistance. Homeless Connect can:

• Connect you with relevant services and information to help in your current situation

• Short-term assistance until you can be connected to a specialist homelessness service

• Referrals to specialist services including听Domestic Violence and Family Violence听services, youth services and mental health support

To ensure every student has the tools to succeed, ACCM has developed a comprehensive听Foundation Skills training product听accessible to听all learners, regardless of their initial assessment results.

This resource found in the timetable for every student, provides structured training, support, and practical exercises have been aligned to the听Australian Core Skills Framework (ACSF)听criteria.

By embedding these activities across all five core skills鈥擫earning, Reading, Writing, Oral Communication, and Numeracy鈥� ACCM College ensures our students can strengthen their foundational competence as an integrated part of their qualification.

Recognising the demands of the modern workforce, this product also includes dedicated resources on听Digital Skills听to equip learners for the modern professional landscape.

To back this up and ensure these skills are accessible in a distance learning environment, ACCM integrates a multi-layered support model:听

• Universal Design for Learning (UDL):听Our learning materials are intentionally designed to听minimise the required LLN entry level听by using plain English, logical flow, and diverse visual and auditory mediums. This approach removes unnecessary barriers to comprehension from the outset.

• Initial Skills Assessment:听Every student undergoes a pre-enrolment evaluation to identify individual needs and ensure they are matched with a suitable course and support level.

• Dedicated Student Advisers:听Learners receive proactive, one-on-one assistance via phone, email, and video to help interpret complex instructions and clarify assessment tasks.

• Ongoing Coaching:听Scheduled or on-the-spot coaching sessions are available to help students break down multi-part questions into manageable steps.

Through this combination of proactive skill-building and inclusive design, ACCM ensures that distance learners are never isolated and have the necessary support to achieve their nationally recognised qualifications.

Language, Literacy, and Numeracy (LLN) Support

A student's initial skills assessment is never used as a barrier to entry; instead, it serves as a tool to unlock direct foundational assistance. We have built a comprehensive, embedded support program to help you build core professional capabilities alongside your qualification metrics:

• Every student receives immediate, automated access to a dedicated Foundation Skills training module built right into their digital timetable, allowing for independent, self-paced skills development.

• Our foundational support resources are mapped directly to the Australian Core Skills Framework (ACSF) criteria, targeting measurable skill-building across learning, reading, writing, oral communication, and numeracy.

• We feature specific digital literacy toolkits within our foundational materials to equip learners with the practical internet, software, and device management capabilities required in the modern corporate landscape.

• Your dedicated Adviser will closely monitor your early assessment submissions, dynamically identifying if hidden language or numeracy friction points are slowing you down, and unlocking targeted practice exercises before you encounter advanced subject modules.

Universal Design for Learning

Our learning materials are designed to听be as accessible as possible, minimising the need for advanced language, literacy and numeracy skills.

We use plain English, logical flow, and diverse visual and auditory mediums to remove unnecessary barriers to understanding, right from the start.

Mental Health

Mental health challenges encompass a highly diverse spectrum of emotional and psychological factors that can fluctuate over time. We view mental health support as an ongoing, evolving partnership that adjusts to your changing needs:

• We encourage a completely open disclosure model, allowing you to raise additional support requests or notify us of changes in your circumstances at any point during your training program.

• Your dedicated Adviser can implement immediate, short-term pacing adjustments, pausing or extending internal target dates to give you the space to manage your wellbeing without academic penalty.

• We provide direct assistance to help you audit and optimise your home study environment, helping you establish boundary strategies to balance your coursework against external life stressors.

• Our priority is ensuring you remain supported across your entire journey; if your circumstances require care beyond our distance-learning boundaries, we will actively assist you and your support network in identifying alternative pathways or providers better positioned to help you succeed.

Below are trusted national mental health services and support resources available across Australia:

• Young People (Ages 12鈥�25): Access tailored youth counseling and tools at or Brave Online.

• Adults: Reach out for professional, confidential support anytime via or .

• First Nations Peoples: Find dedicated, culturally safe support networks through , Link-Up, or Yarn Safe at Headspace.

• LGBTQI+ Communities: Connect with specialized, inclusive care and peer networks at or .

Adult Support

Services we provide

Our Community teams provide a range of services which include:

• Assessment of mental health problems

• Crisis assessment and response

• Case management, information, support and counselling for individuals and families

• Prescription of medication, monitoring its effectiveness and advice on side effects

• Liaison with, or referral to, other professionals and mental health support agencies

• Specialist assessment and psychotherapy

• Community education and health promotion

• Psychosocial rehabilitation and intensive support

• Group treatment programs

• Outreach services to rural areas

• Home visits as appropriate/required

• Clinical support services to individuals in supported accommodation and individuals who are supported by packages of care

Free call 1800 332 388

Youth/Adolescent Support

We offer assessment, education and treatment services for a range of mental difficulties such as:

• anxiety disorders

• attachment disorders

• autism spectrum disorders - specifically assist with assessment and/or mental health related symptoms

• eating disorders

• major depression and mood disorders

• mental health concerns in pregnancy and following birth

• psychosis

• severe emotional trauma and adjustment problems

• suicide risk and self-harm.

Free call: 1800 332 388

Below are a variety of links to mental health services and resources for people around Australia.

• Mental health services for young people ages 12-25 at听听and听

• Mental health services for adults at听听and听

• Mental health services for First Nations Peoples at听and听

• Mental health services for LGBTQI+ people at听听and听

• The听听is a confidential telephone counselling, information and referral service for the general public, concerned family and friends, students and health professionals.

Visit 听to discover other services in your area.

For assistance 24/7 mental health assistance, call Beyond Blue on听1300 22 4636.

Suicide Call Back Service听is a听nationwide service that provides free telephone, video and online counselling 24/7. Call听1300 659 467听or go to听.

The operates 24/7. This service:

• is the main point of access to state funded mental health services

• can provide advice and information in a mental health emergency or crisis situation

• is staffed by mental health clinicians

• will assess and refer to acute response teams where appropriate.
  

For further information and other links for mental health services specific to your needs and local area, visit

听For further resources for young people (aged 16-24 years), visit听

Disability Support

Below are some links to helpful resources for people with disabilities.

听(DES) providers can help if you鈥檙e looking for work or have a job placement.

If you鈥檙e looking for work, a DES provider can help you:

• Get ready to work

• Train in specific job skills

• Write your resume虂

• Train in interview skills

• Look for jobs that suit you

Visit 听for an extensive list of disability support information specific to your area.听

Are you a trainee in New South Wales experiencing problems with your traineeship or employer?

You can visit for support, advice, and dispute resolution.

If you have lost your job during your traineeship, you can also register with the Continuing Apprentices and Trainees Placement Service (CAPS) to find a new employer and finish your qualification.

Alternatively, you can contact Training Services NSW directly on 13 28 11.

Are you a trainee in the Northern Territory experiencing issues with your traineeship or workplace?

For official questions, complaints, or concerns regarding your training contract or employer, you can visit Skills NT for support and formal dispute resolution.

Alternatively, you can contact the Skills NT team directly on (08) 8935 7711 or email skills.nt@nt.gov.au.

Physical Support Needs

While online and distance delivery inherently removes physical campus mobility barriers, we recognise that digital environments introduce unique accessibility, sensory, and fatigue challenges:

• We provide proactive, direct guidance to help you navigate and optimise your computer's built-in assistive technologies, including adjusting operating system contrast levels, screen magnification settings, and color schemes.

• Our training teams are fully equipped to interface with the National Relay Service (NRS) to facilitate seamless, real-time closed-captioning, text-to-speech loops, or sign language support during all live coaching sessions, verbal skills checks, and workplace role-plays.

• We actively source and prioritise multimedia training elements that include built-in captioning or transcription options wherever possible to reduce auditory barriers.

• For students navigating fine motor skills challenges, fatigue, or chronic physical discomfort, your Adviser will structure an adaptive assessment plan, permitting longer intervals between writing tasks or approving speech-to-text input alternatives where the training package rules allow.

Are you a trainee in Queensland experiencing issues with your employer, training plan, or workplace culture?

You can contact the for free, independent advice and assistance to resolve your training complaints.

For contract changes, funding updates, or general traineeship support, you can also contact DESBT (Department of Employment, Small Business and Training) directly on 1800 210 210.

For adults seeking assistance with reading, writing or basic mathematics visit the听听or call on 1300 655 506.

is a national umbrella body that provides advice, advocacy, and specialized educational resources to children and adults navigating specific learning difficulties鈥攊ncluding dyslexia and dyscalculia鈥攁nd the professionals who support them

The听听(SEE) program helps eligible Australian residents and registered job seekers build stronger foundational reading, writing, mathematics, and digital literacy capabilities to prepare for their next professional career step.听

Please note that the SEE program is only available to:

• Australian residents who are not currently studying full-time or working full-time

• Aged 15 to pension age

• Registered as a job-seeker, either with an employment services provider or as a voluntary job seeker

• Have the right to work in Australia through citizenship, residency or visa status

The听听offers flexible, online language pathways to help eligible newly arrived migrants develop foundational English communication skills.

For adults seeking assistance with reading, writing or basic mathematics visit the听听or call on 1300 655 506.

听is a not-for-profit service providing advice and services to children and adults with specific learning difficulties and those who care for, teach and work with them.听

The听听(SEE) helps job seekers get the skills they need for the job they want through stronger reading, writing, mathematics and computer skills.听

Please note that the SEE program is only available to:

• Australian residents who are not currently studying full-time or working full-time

• Aged 15 to pension age

• Registered as a job-seeker, either with an employment services provider or as a voluntary job seeker

• Have the right to work in Australia through citizenship, residency or visa status

The听听is an online English learning program for eligible migrants. Visit the website to learn more and check your eligibility.听

• Literacy support tutors over the phone, who provide free help with reading, writing, oral communication, learning and numeracy

• Free online resources to assist with issues to do with literacy

A variety of contact numbers on the website depending on location ()

• Counselling

• Children鈥檚 Contact Service

• Parenting Orders Program

• Family and Relationship Education

• Aboriginal Counselling and Community Support

• Men Engaging New Strategies (MENS) Program

• Reconnect听- support for youth

• Rural Support

• Gamblers Help

• Dispute Resolution and Mediation

• Family Law Pathways Network

• Culturally and Linguistically Diverse services

• Employee Assistance and Professional Development

• Better Access to Mental Health Care听Initiative

• Past Adoption Support Service

• Young Aboriginal Drug and Alcohol Service (yadas)

• Find and Connect Support Services

• Family Relationship Centres

• Royal Commission Support Service

• Partners In Recovery

• Tasmanian Suicide Prevention Community Network

• Elder Relationships Services

Most services are free, however fees may apply to the highlighted services.

Free call: 听1300 364 277, offices located in Hobart, Launceston and Devonport

听is a National domestic family and sexual violence counselling service. Visit their website for assistance with:

• Finding services

• Safety planning

• Support for yourself or someone else

• Assistance with maintaining healthy relationships

) is a not for profit, secular organisation that is committed to improving the quality of family and community relationships, thus enabling individuals to thrive.听 They have more than 70 years of experience providing family and relationship services in South Australia.听

Their services are based on an understanding of the social determinants of health and operate within a public health framework. Restorative practice and trauma responsive approaches underpin their work, and they pride themselves on their inclusive culture.

听is a national domestic family and sexual violence counselling service. Visit their website for assistance with:

• Finding services

• Safety planning

• Support for yourself or someone else

• Assistance with maintaining healthy relationships

Are you experiencing problems with your traineeship in South Australia?

You can visit the for a dedicated complaint-handling, advocacy, and dispute resolution service.

Alternatively, you can contact the Skills Commission team directly on 1800 673 097.

Safeguarding Suitability for School-Based Traineeships

Entering the workforce through a School-Based Traineeship is an exciting milestone, often marking a young student's first exposure to an adult professional environment. We implement a dedicated multi-agency onboarding process to protect, guide, and support our school-aged learners:

• In addition to standard student checks, our onboarding team initiates a dedicated consultation loop with your School VET Coordinator or Principal to collect established Individual Education Plans (IEPs) and align our delivery with existing school-based support frameworks.

• We establish a formal progress-sharing network, ensuring both your secondary school and your workplace employer receive monthly progress updates to prevent your training from conflicting with senior school certificate workloads.

• Our Student Training Advisers receive specific guidance on mentoring younger learners, using supportive, low-pressure scaffolding techniques to bridge the gap between high school learning and adult workplace expectations.

• We flag potential employer resource or training suitability bottlenecks early in the application process, stepping in to resolve workplace compliance or scheduling issues before they cause disruption to a student's high school timetable.

Visit the听to read about the Hearing Services Program and find out if you meet the eligibility criteria.听

听offers information regarding:

• Education (Learning Australian Sign Language)

• Auslan translations

• Support work

• Interpreting

• NDIS support

• Therapy and family services

• Information services

For people with vision impairment,听听can:

• Help find services and support

• Provide information about funding

• Assist with understanding eye conditions

• Provide helpful resources

Visit the听to read about the Hearing Services Program and find out if you meet the eligibility criteria.听

听offers information regarding:

• Education (Learning Australian Sign Language)

• Auslan translations

• Support work

• Interpreting

• NDIS support

• Therapy and family services

• Information services

For people with vision impairment,听听can:

• Help find services and support

• Provide information about funding

• Assist with understanding eye conditions

• Provide helpful resources

Visit 听for information about Guide Dogs in South Australia.

Are you experiencing problems with your traineeship or employer in Tasmania?

You can visit for official information, training plan support, and local dispute assistance.

Alternatively, you can contact the Skills Tasmania team directly on 1800 655 846.

Visit 听to find the link for your state or territory Transport website.听

These websites will provide information on public transport and any eligible concessions for each state and territory.听

If you have a disability, you can visit 听for information on:

• Public transport

• Taxis and rideshare services

• Community transport

• Driving and parking your car

Visit听听to find the link for your state or territory Transport website.听

These websites will provide information on public transport and any eligible concessions for each state and territory.听

If you have a disability, you can visit听听for information on:

• Public transport

• Taxis and rideshare services

• Community transport

• Driving and parking your car

You can also visit 听for driving and transport services.听

Visit听for an extensive list of services available in all states and territories. Please note that Homelessness Australia is not a direct support service, so although they cannot directly support, they know many organisations who can. They provide information on various services available for people at risk of or experiencing homelessness, in all areas of Australia.听

Our Universal Care Toolbox

ACCM College implements a foundational layer of administrative, academic, and technical support across our entire learning network. These structured processes form our standard operational framework to ensure that every student, regardless of their individual circumstances, enters a predictable, highly accessible, and completely supportive online learning environment.

Course Design and ACCM Processes

• All primary learning materials are developed in strict alignment with Universal Design for Learning (UDL) best practices to minimise entry barriers.

• Course frameworks use clear, simplified, and specific instructional text to reduce potential confusion and lower academic anxiety.

• Digital resources are organised using a strict logical hierarchy with descriptive headings and subheadings to facilitate easy screen scanning.

• Learning content is delivered through a balanced mix of visual, auditory, and practical delivery methods to suit diverse cognitive styles.

• The admissions team maintains a completely transparent process regarding reasonable adjustments, working collaboratively with students to document support plans prior to class commencement.

Student Training Adviser Support

• Every student is matched with a dedicated Student Training Adviser to provide individualised academic support and continuous positive encouragement.

• Advisers provide regular, structured guidance to help students interpret complex assessment instructions, break down multi-part questions, and evaluate feedback.

• Students are explicitly encouraged to flag problematic or challenging activities early so their Adviser can step in with targeted strategy adjustments.

• Advisers work one-on-one with learners at the start of their program to audit their study environment, identify potential distractions, map out resource requirements, and set realistic progression goals.

Learner Communication

• Academic staff are trained to remain sensitive to individual communication styles during all student contact, skills checks, and assessment feedback loops.

• Preferred communication channels (phone, email, or video) are discussed early and tailored to match the accessibility comfort levels of the learner.

• Support teams actively collaborate with students to establish clear boundaries, frequencies, and scheduled times for phone contact to minimise unexpected or unscheduled disruptions.

• To promote professional trust and stable learning relationships, ACCM College routes communication through a single, consistent point of contact wherever practically possible.

• Advisers provide extra time during all scheduled check-in calls to ensure students have a stress-free space to ask clarifying questions.

• Every formal phone conversation is backed up by a comprehensive summary email sent by the Adviser, ensuring the student has a permanent written record to review at their own pace.

Coaching Support

• Students can access on-the-spot coaching during operational hours or schedule formal, extended coaching appointments to work through dense course components.

• Coaching durations can be dynamically scaled, allowing students to use shorter, highly frequent sessions to maintain focus, or longer individual sessions to deeply analyse complex project tasks.

Helping Support Learner Progress

• ACCM College can authorise customised timeframe extensions for subjects or specific course modules, subject to overall regulatory framework boundaries.

• Learners are granted additional time to practice verbal skills checks and workplace role-plays with a trusted support person or advocate before completing them with an assessor.

• Advisers can unlock alternative study sequences or tasks, allowing students to maintain continuous momentum on days when their focus or motivation levels fluctuate.

• Support teams proactively introduce digital planning apps, automated reminder tools, and structured study plans to help students organise their weekly workflow.

• Advisers establish clear, explicit benchmarks regarding course expectations to ensure learners understand their upcoming assessment responsibilities without ambiguity.

Are you in need of support, information, or assistance with your traineeship in Western Australia?

You can visit the website or call the official Apprenticeship Office Helpline on 13 19 54. They can assist you with:

• Support to stay employed and continue your traineeship.

• Managing your training contract and navigating the training system.

• WA and Commonwealth Government financial support measures for employers and trainees.

• Jobseeker support and assistance if your employment circumstances change.

Are you in need of support, information, or assistance with your traineeship in Western Australia?

You can call the Apprenticeship Office Helpline on 13 19 54. They can help with:

• support to stay employed and continue your apprenticeship or traineeshp;听

• assistance on managing the training contract and navigating the training system;听

• information about WA and Commonwealth Government financial support measures for employers, apprentices and trainees; and听

• information about jobseeker support for apprentices and trainees.听

You can also visit the for information and support.听

Contact your state ombudsman here:听

If an employee withdraws, refunds are calculated based on the proportion of the course started or the time elapsed 鈥� whichever is greater. We'll work with you to manage any transitions.

Graduates receive a nationally recognised qualification.

To help you retain and continue developing your top talent, we can map out natural progression pathways into next-level qualifications - such as moving from a Certificate IV to a Diploma.

We can also help you with your Apprentice Connect Australia Provider to ensure all the paperwork is finalised.

Your dedicated client relations contact is your first port of call.

If you're not sure who that is, email contact@accm.edu.au and we'll connect you.

Or give us a call at 1300 515 321

The Payroll Tax Rebate for ACT is 6.85%.听

However, there are specific eligibility requirements that do not cover ALL types of Traineeships.

听Click on this link for more information:听 听

听

Please note:听 This information is provided as a service only, and state and territory details may change faster then we can update information..听听

Your Apprentice Connect Australian Provider (ACAP) provider can help with answering your eligibility questions for your area.

It depends on your state and your circumstances. ACCM holds government funding contracts in several states.

Get in touch and we'll walk you through your options.

Recognition of Prior Learning starts from $500 and is payable in addition to course fees. You'll receive a verbal assessment of likely success before being charged.

Yes. Private students can spread the cost through a flexible direct debit payment plan with our partner Ezidebit鈥攚ith zero setup or transaction fees.

Employer enrolments are invoiced at enrolment with 14-day terms.

Invoices are issued at enrolment with standard 14-day payment terms. Alternative arrangements can be agreed in writing 鈥� contact us to discuss.

Use the fee checker on the relevant course page. It will calculate your fee based on your state, eligibility, and any applicable subsidies.

Group pricing applies for enrolments of 20 or more. Talk to us about your team's needs and we'll put together a tailored quote.

If you withdraw, your refund is calculated based on the proportion of your course you've started or the time elapsed 鈥� whichever is greater. A minimum administration fee is retained.

NSW offers a Payroll Tax Rebate of 5.45%.听听

Click on this link for more information:听 听

Information on the Payroll threshold can be found here:

Please note:听 This information is provided as a service only, and state and territory details may change faster then we can update information..听听

Your Apprentice Connect Australian Provider (ACAP) provider can help with answering your eligibility questions for your area.

Unfortunately, the Northern Territory does not offer a PTR.

Please note:听 This information is provided as a service only, and state and territory details may change faster then we can update information..听听

Your Apprentice Connect Australian Provider (ACAP) provider can help with answering your eligibility questions for your area.

Queensland offers a Payroll Tax Rebate of听 4.75%-4.95%听 as well as a 50% rebate

Click on this link for more information about Payroll Rebate

Click on this link for more information on the 50% rebate (unique to Queensland!)

Information on the Payroll threshold can be found here:

Please note:听 This information is provided as a service only, and state and territory details may change faster then we can update information..听听

Your Apprentice Connect Australian Provider (ACAP) provider can help with answering your eligibility questions for your area.

Unfortunately, South Australia does not currently offer a Payroll Tax Rebate

Click on this link for more information:听 听

Information on the Payroll threshold can be found here:

Please note:听 This information is provided as a service only, and state and territory details may change faster then we can update information..听听

Your Australian Apprenticeship Support Network (AASN) provider can help with answering your eligibility questions for your area.

In Tasmania, the Payroll Tax Rebate is 6.1%.

Click on this link for more information:听 听

听

Please note:听 This information is provided as a service only, and state and territory details may change faster then we can update information..听听

Your Apprentice Connect Australian Provider (ACAP) provider can help with answering your eligibility questions for your area.

Victoria offers a Payroll Tax Rebate of 4.85% to re-employed Trainees only

Please note, this does not apply if your Trainee begins their Traineeship with your business, please read the below link for more information.

听

Please note:听 This information is provided as a service only, and state and territory details may change faster then we can update information..听听

Your Apprentice Connect Australian Provider (ACAP) provider can help with answering your eligibility questions for your area.

Unfortunately, Western Australia does not currently offer a PTR

Click on this link for more information:听 听

听

Please note:听 This information is provided as a service only, and state and territory details may change faster then we can update information..听听

Your Apprentice Connect Australian Provider (ACAP) provider can help with answering your eligibility questions for your area.

Employer-sponsored enrolments are cleanly invoiced at the time of registration on standard 14-day terms.

For large-scale staff intake programs, reach out to our corporate support team to discuss tailored workplace invoicing structures.

Course fees vary depending on your qualification, location, and eligibility for government funding.

How to find your price:

• Private Individuals: View a complete breakdown on our central ACCM Course Fees Page or visit the specific course information page(s) to see individual enrollment fees.

• Traineeships: Because traineeship pricing depends on shifting variables鈥攕uch as state-specific subsidies, new entrant versus existing worker statuses, or credit transfers鈥攔ates are custom-calculated.

  Please reach out directly to our course advisers at courses@accm.edu.au or call 1300 515 321 for a formal, audit-compliant quote tailored to your business and trainee鈥檚 situation.

Your course fee covers all units required for the qualification, including access to our online learning platform, Student Adviser support, coaching, and unlimited repeat submissions.