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#Standard Terms and Conditions Application and Quick Summary

The Standard Terms and Conditions apply to all enrolments. Then there are additional terms and conditions as appropriate to specific enrolment types (mostly associated with government subsidised or supported training programs).

#Please Read this Quick Summary of Key Terms and Conditions

It's great that you have chosen to enrol with us. But (as always) we want to check that you fully understand the mutual obligations involved.

This is a legally binding contract that commits you to course fee payments and training participation. So please take the time to ensure we are a great match for your needs.

You are officially enrolled in your course with the 51¸£Àû of Commerce and Management when:

• You have provided all the enrolment administration information required by ACCM College, this will also include state and federal information required for your program (such as a USI or certified identification)

• Your on-boarding requirements have been completed satisfactorily and you have been assessed as suitable for your qualification and online delivery (this includes your Initial Skills Assessment and Induction)

• Any additional requirements needed to ensure suitability have been met and ACCM College has notified you in writing (such as successfully completing a portion of a subject to demonstrate suitability for the qualification or verifying that ACCM College is able to meet any special support needs you may require).

Payment obligations and Refund Rules if you change your mind:

• Partial refunds are available based on the proportion of time or subjects commenced. Our Refund Policy gives examples of how this is calculated. Generally if you are on a payment plan, you would not be eligible for a refund as you are paying progressively up until the time you withdraw.

• A minimum $50 Administration Fee will be retained once you are approved for enrolment, unless you have been waived from this in accordance with the terms and conditions.

• Any upfront course payments made by Credit Card will not be refunded directly to a bank account except at the College’s sole discretion. In the event a refund is required for Students who will not continue their enrolment, they will be advised to contact their Credit Card company and request a charge back.

• Let us know immediately by email if you decide to withdraw. We will confirm receipt and process your cancellation immediately, including cancelling your payment plan and processing refund requests.

You have agreed to start your course straight away and make consistent progress:

• If you are after a study program that you can leave until the last minute, and try and do it all at once, we ask that you wait until you are actually ready to study before you enrol. Otherwise, we do require you to actively do your course from the time you start (we know the dangers of procrastination!)

• The time given is the maximum time to do your course. We allocate that time as it easily allows completion based on our required study participation each week, and allows extra time for holidays and other commitments. Fees apply if we do decide to give you more time to do your course. See the Incidental Fees List.

We are friendly and relaxed but we do have minimum behaviour standards:

• We know that everyone has bad days and gets frustrated, but as a business college one of our roles is to ensure graduates can communicate and interact in a way that would be expected in a workplace. So we ask that you interact with us in a professional way.

• We also commit to you that you will always receive a professional level of service and communication from our team.ÌýOurÌýComplaintsÌý²¹²Ô»åÌýConsumer Protection PolicyÌýallows you to raise any concernsÌý²¹²Ô»åÌýhave them investigated promptly.

Sharing Your Information:

• We do not provide your information to other parties so they can try and sell you thingsÌýor use your information for unrelated purposes.

• We do provide your information to parties that have a legitimate need for the information in order to facilitate the course, any traineeship contract or funded program. OurÌýPrivacy PolicyÌýoutlines the ways we use and share your information.

We think it's important to be open about expectations. We have great success with our students, but if we don't sound like a good fit for you - please let us know straight away that you don't wish to proceed with your enrolment application.

Otherwise - we look forward to helping you achieve your goals, and don't forget to read the legal bits below...

#Standard Terms and Conditions

#Your Legal Agreement to the Terms and Conditions and Fees

1. This document confirms receipt for an application to enrol at the 51¸£Àû of Commerce and Management: RTO ID 1441

2. By applying to enrol you agree to be legally bound by the following terms and conditions as applied under the laws of New South Wales, Australia. Any agreed variations to the these Terms and Conditions including Fees, Payment Terms and Refunds must be in writing authorised by a Director of the College.

3. You agree to comply with College Policies, Code of Conduct, the College Website and Webclass Terms of Use and, where payment is made by Direct Debit, the Direct Debit Service Agreement.

4. Where you are applying for enrolment in a government subsidised training program, you agree to the specific program additional terms and conditions as applicable to that specific program, as updated during the term of your enrolment. You agree that you are responsible for ensuring your (or your employees) eligibility to the program.

5. You agree to the Fees, Fees Policy and Refund Policy. You declare that you have been provided with details of the fees chargeable, the refund policy, rules and process, and are aware that Qualifications or Statements of Attainment will not be issued until all outstanding fees are paid.

If you or your employee is subsequently not eligible for a subsidised program that was applied for, you agree to pay the standard fees applicable for the course.

All invoices are issued on strict 14 day terms.Ìý Non-payment of invoices can result in the cancellation of the course.

5a.ÌýIf you are paying your fees under an Ezidebit payment plan, you agree to the Ezidebit Terms and Conditions available here

ÌýYou also agree that if you default, you may be charged a fee by Ezidebit and/or your financial institution.

ÌýYou acknowledge that in the event that Ezidebit changes their terms and conditions, their updated terms and conditions will apply.

6. You declare that you have been provided with specific policy and procedural information prior to the enrolment application being submitted including: Information on RPL,ÌýAbout Deferring or Discontinuing,ÌýConsumer Protection and Complaints Processes,ÌýTraining and Assessment Strategy and ProcessesÌý²¹²Ô»å Access to Support Services.

Any information you have been provided regarding our services, qualification choices, subject selection, learning programs and other types of information is not to be considered as advice.Ìý ACCM College is solely providing factual information for our students, employers and clients to assist them in making their personal and professional decisions.

To remove doubt, the information is available at the following website pages:

Fee Information

Refunds Policy

Privacy Policy (which includes consent for use and disclosure of personal information)

Information on RPL

About Deferring or Discontinuing

Consumer Protection and Complaints Processes

Access to Support Services

Training and Assessment Strategy

All other Policies are on the Policies page

7. In accordance with the Electronic Transactions Act ACCM College will accept electronic signatures where indicated, including in the lodgement of this enrolment application. Where providing an electronic signature and/or submitting forms under electronic signature, you acknowledge that you are entering into a legally binding agreement as if you have personally signed that document. If determined as necessary in the circumstances, the College will seek confirmation of an electronic signature by, for example, sending an email to the sender. The College reserves the right to request a document that has been completed under electronic signature to be completed with a personal signature.

8. You declare that you have honestly and accurately provided the information contained on this enrolment application form. You understand any offer or any subsequent enrolment in a government funded or subsidised training place made on the basis of false or misleading information may be withdrawn.

#Your Agreement to the Course Duration, Participation Standards and Code of Conduct

9. Enrolment is on aÌýpart time basis, unless specifically agreed to in writing by a College Director.

10. TheÌýmaximum period of enrolmentÌý¾±²õ:

Ìý

Some government programs may have lesser terms and specific start and end dates, and required participation standards that must be met, that will be communicated to you.

Traineeships may allow a greater nominal term; but the formal college work will be scheduled to be completed in the above durations; allowing maximum opportunity for on-the-job skills development in later parts of the traineeship.

You acknowledge that the enrolment term cannot be extended unless we agree that there were extenuating circumstances that prevented you from completing your course within the pre-determined time frames listed above.

11. You acknowledge the following Participation Standards (based on part time study) needed to ensure completion of your course in a reasonable time frame:

Certificate II or III Subjects

• Contact us approximately every 2 weeks for 20 minutes

• Submit a completed Assessment Task every 4-6 weeks

• Set aside a minimum of 2 -4 hours Study per Week*

Certificate IV Subjects

• Contact us approximately every 2 weeks for 20 minutes

• Submit a completed Assessment Task every 6-8 weeks

• Set aside a minimum of 4-5 hours of Study per Week*

Diploma Subjects

• Contact us approximately every 4 weeks for 30 minutes

• Submit a completed Assessment Task every 6-9 weeks

• Set aside a minimum of 4-5 hours of Study per Week*

* The estimated study time refers to an average time to complete the formal study requirements - You may require more study time depending on the subject.

12. Subject Extensions and Course Deferrals. Where you are unable to meet the Participation Standards you agree to contact your College Student Adviser and negotiate subject extensions or a deferral from study for a period.

The College may discontinue your enrolment (without refund) if you are not meeting the Participation Standards or have not obtained extension or deferral approval.

13. You acknowledge and agree to meet the College Code of Conduct, and acknowledge the College may discontinue your enrolment (without refund) if you fail to meet the Code of Conduct.

#Terms and Conditions about Refunds and Complaints Procedures

14. Fees payable for the course will be based on the proportion of the course commenced or the time expired (whichever is the greater volume), with a minimum Administration Fee in accordance with the clause below.

a) Refunds will apply for any amounts paid in excess of the fees payable and the minimum Administration Fee.

• For example if a student has commenced only 25% of subjects within 10% of time allowed for the course, the fees owing for that course are 25% (based on subjects completed). If they have already fully paid for the course they will be allowed a refund of 75% ie 100% - 25% of the fees. The Administration Fee (below) is deducted from this refund amount.

• Alternatively if a student has commenced only 25% of subjects within 50% of time allowed for the course, the fees owing for that course are 50% (based on time enrolled). If they have already fully paid for the course they will be allowed a refund of 50% ie 100% - 50% of the fees. The Administration Fee (below) is deducted from this refund amount.

• If a student has not fully paid course fees, they will only be entitled to a refund of any amount already paid in excess of the fees owing at the time of cancellation.

b) A minimum Administration Fee amount of $100, or $250 for employer and traineeship enrolments, will be retained from fees paid to cover enrolment administration costs. Full refunds are therefore not given after a student has been approved for enrolment. This applies regardless of whether the student cancels their course before downloading or commencing a subject, noting that significant administration effort occurs to establish the enrolment prior to that time.

The only exception is where the student or employer /client was specifically given an offer in writing from a College Director that varied the refund policy or was under a trial period that waived the requirement for an initial fee deposit.

c) Subject commencement means that the learning and/or assessment materials have been downloaded and/ or online activities commenced. Time expired means the number of months or part months past, as a % of the number of months allowed as the normal enrolment term for that qualification.

d) Where a government subsidised program requires different refund rules these will be specified in that programs Additional Terms and Conditions and will override the Refunds Policy to the extent of any inconsistency.

e) The Refund Policy outlines processes and full details.

15. While we will do our very best to meet your expectations, it is still important to offer you a simple process to raise any concerns and make a formal complaint.

a) Our Complaints Policy outlines that process. We ask that you raise your concern in a professional manner and be open to solutions, and allow us an opportunity to address your concern as quickly as we can.

#Consents Given By You About Use and Disclosure of Your Personal Information

16. If you are under 18 you give the following consents and will act to obtain the same consents from your parent or guardian on your behalf.

17.ÌýFor enrolments where employer details are providedÌýyou are authorising the College to discuss your enrolment with your employer, including providing course status updates and obtaining personal information from them that is necessary for your enrolment or course. This authorisation is irrevocable for that enrolment.

For enrolments where a traineeship program is being undertaken you are authorising the College to discuss your enrolment with your employer, host employer. Group Training Company, Apprentice Connect Australian Provider, including providing course status updates, special support needs (such as LLND support or other needs driven by a learning, physical, mental or other medical need) and USI information. You authorise those parties to share information they have with the College in order to support your course and progression and traineeship. ThisÌýincludes sharing your USI details.

For school based enrolments you are authorising the College to discuss all aspects of your enrolment and special support needs (as defined above) with your school and school officials, including providing course status updates.

18. Privacy Act Consent: Nationally recognised training is governed by legislation requiring the College to collect, use and report data provided during the enrolment process and as you progress and complete your studies. You consent to the provision of your personal information as outlined in the Privacy Policy to various government agencies, parties to subsidised training programs, employers and apprenticeship centres as applicable,Ìýand other required agencies. Your personal information is not provided by the College to any third parties for the purposes of marketing.

19. Unique Student Identifier Privacy Consent and USI Provision: You agree to obtain and provide your Unique Student Identifier (USI). You agree toÌýallow the College to verify your USI and to co-operate with the College to rectify any issues with your USI. You agree to allow the College to apply for a USI on your behalf from the RegistrarÌýif you do not have one and will refer to theirÌýÌýto ensure you understand the Terms and Conditions of the USI Registry System.Ìý You agree to other parties providing your USI to the College and the College providing it to other parties as needed. The provision of a USI is a mandatory requirement for providers of nationally recognised qualifications. You declare that you have read and consent to the collection, use and disclosure of your personal information as outlined inÌýthe Unique Student Identifier Privacy Notice below.

This consent allows for the collection and use or disclosure of your personal information by the USI Registrar and is also consent for the College to obtain and verify the USI details you provide on the USI website, amongst other actions. This involves confirming your personal information with the USI website.

Privacy Notice: You are advised and agree that you understand and consent that the personal information you provide in connection with your application for a Unique Student Identifier (USI):

• is collected by the Student Identifiers Registrar for the purposes of:

• applying for, verifying and giving a USI;

• resolving problems with a USI; and

• creating authenticated vocational education and training (VET) transcripts;

• may be disclosed to:

o Commonwealth and State/Territory government departments and agencies and statutory bodies performing functions relating to VET for:

• Ìýthe purposes of administering and auditing VET, VET providers and VET programs

• education related policy and research purposes; and

• Ìýto assist in determining eligibility for training subsidies;

• VET Regulators to enable them to perform their VET regulatory functions;

• VET Admission Bodies for the purposes of administering VET and VET programs;

• current and former Registered Training Organisations to enable them to deliver VET courses to the individual, meet their reporting obligations under the VET standards and government contracts and assist in determining eligibility for training subsidies;

• schools for the purposes of delivering VET courses to the individual and reporting on these courses;

• the National Centre for Vocational Education Research for the purpose of creating authenticated VET transcripts, resolving problems with USIs and for the collection, preparation and auditing of national VET statistics;

• researchers for education and training related research purposes;

• any other person or agency that may be authorised or required by law to access the information;

• any entity contractually engaged by the Student Identifiers Registrar to assist in the performance of his or her functions in the administration of the USI system; and

• will not otherwise be disclosed without your consent unless authorised or required by or under law.

You can find further information on how the Student Identifier Registrar collects, uses and discloses the personal information about you in the Registrar’s or by contacting the Registrar on usi@education.gov.au. The Registrar’s Privacy Policy contains information about how you may access and seek correction of the personal information held about you and how you may make a complaint about a breach of privacy by the Registrar in connection with the USI and how such complaints will be dealt with.

You may also make a complaint to the Information Commissioner about an interference with privacy pursuant to the Privacy Act 1988, including in relation to the misuse or interference of or unauthorised collection, use, access, modification or disclosure of USIs.

20. NSW Smart and Skilled Privacy Consent: By ticking the authorisation box about agreeing to these terms, or by, at any time, verbally or in writing requesting Smart and Skilled subsidised training you consent to the following consent for the use and disclosure of personal information.

CONSENT TO USE AND DISCLOSURE OF PERSONAL INFORMATION TO THE DEPARTMENT OF INDUSTRY AND OTHER GOVERNMENT AGENCIES

As part of your enrolment process you will tick a box in the Authorisation to Enrol section that indicates you have read the applicable terms and conditions.

Your agreement to the following consent statement is mandated by the NSW State government as part of your enrolment process.Ìý Your name, address and date of birth will be recorded in your Enrolment Form to show that you have agreed to the applicable terms and conditions.

This information has been drawn directly (word for word), from the NSW Operating Guidelines as required by our contract.

#Consent to Use and Disclosure of Personal Information

I understand and agree that, under the National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020, The 51¸£Àû of Commerce and ManagementÌýis required to collect personal information (information or an opinion about me), collected from me, my parent or guardian, such as my name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, sensitive personal information (including my ethnicity or health information) and other enrolment and training activity-related information (together Personal Information) and disclose that Personal Information to the National Centre for Vocational Education Research Ltd (NCVER).

My Personal Information (including the personal information contained on my enrolment form and my training activity data) may be used or disclosed by The 51¸£Àû of Commerce and ManagementÌýfor statistical, regulatory and research purposes. The 51¸£Àû of Commerce and ManagementÌýmay disclose my personal information for these purposes to third parties, including:

• School - if I am a secondary student undertaking VET, including a school-based apprenticeship or traineeship;

• Employer – if I am enrolled in training paid by my employer;

• Commonwealth and State or Territory government departments and authorised agencies, including the NSW Department of Education (Department);

• NCVER;

• Organisations (including the Department) conducting student surveys; and

• Researchers.

Personal Information disclosed to NCVER may be used or disclosed for the following purposes:

• issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts;

• facilitating statistics and research relating to education, including surveys;

• understanding how the VET market operates, for policy, workforce planning and consumer information; and

• administering VET, including program administration, regulation, monitoring and evaluation.

I may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. I may opt out of the survey at the time of being contacted.

The Department may disclose my Personal Information to other Australian government agencies, including those located in States and Territories outside New South Wales.

The above government agencies may use my Personal Information for any purpose relating to the exercise of their government functions, including but not limited to the evaluation and assessment of my training, the determination of my eligibility to receive subsidised training or for any Fee Exemptions or Concessions. My Personal Information may also be disclosed to other third parties if required by law.

I also acknowledge and agree that the Department may contact me by telephone, email or post, during or after I have ceased subsidised training withÌýThe 51¸£Àû of Commerce and ManagementÌýÌýfor the purposes of evaluating and assessing my subsidised training.

I declare that the information I have provided to the best of my knowledge is true and correct.

I consent to the collection, use and disclosure of my Personal Information in the manner outlined above.

- End of Consent Statement

Again, your consent to this will be digitally recorded in the Authority to Enrol section of your ACCM College Enrolment form and will capture your name, address, date of birth and date of agreement.

21.ÌýNational Centre for Vocational Education Research Ltd (NCVER) Privacy Notice and Consent:ÌýÌýUnder theÌýData Provision Requirements 2012,Ìý the College is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under theÌýNational Vocational Education and Training Regulator Act 2011Ìý(Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including theÌýPrivacy Act 1988Ìý(Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• administration of VET, including program administration, regulation, monitoring and evaluation

• facilitation of statistics and research relating to education, including surveys and data linkage

• understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy atÌý.

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice atÌý.

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact ACCMÌýto:

• request access to your personal information

• correct your personal information

• make a complaint about how your personal information has been handled

• ask a question about this Privacy Notice

Student Declaration and Consent -ÌýBy ticking the authorisation box about agreeing to these terms:

You declare that the information you have provided to the best of your knowledge is true and correct.

You consent to the collection, use and disclosure of your personal information in accordance with the Privacy Notice above.