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Got questions? We’ve got answers!

We've pulled together answers to the things people ask us most. If yours isn't here, just get in touch - we'd much rather you ask than worry.

ACCM College loves to recognise the amazing work our students complete as they work towards their qualification.

Each month our Assessment Team identifies oustanding work to go into our Monthly competition.

Each industry that we support (Business, Finance/Accounting, Information Technology and Supply Chain compete separately to ensure a fair competition.

Winners will be posted on our website's Blog at the start of the following Month.

You may ask what makes an assessment deserve recognition and submission to the monthly awards?

That answer can be complicated, because a lot of factors going into that decision.

First, we want you to know that to be competitive, assessments do NOT have to be:

  • On time (although we really do try to help keep our learners on track)

  • 100% correct. Having questions that require revisions do not rule out a quality submission (the VET sector is about learning and growth)

  • Really long. While the answer needs to fully address the requirements, quality is not based on quantity of words

  • Use lots of big or complex words. In fact, using words that are too complex can mask your meaning

What makes a nomination competitive can include:

  • Fully answering the question or activity being assessed. Whether your answer is short or long, it must answer the requirement

  • As possible, applying what you have learned or experienced on the job into your answer, which further demonstrates your understanding.

  • Explaining how the learning, question or activity could be applied to your role or industry

Simply put, there is no magic formula to make submission used.

Each assessment is different, because every learner is different, we look for those who are truly trying to demonstrate their competence and understanding of the material and their industry.

ACCM College understands that many of our Student's really value their learning materials and the useful information it contains.

We know this because our materials was specifically designed to be useful and meaningful to your careers and learning journey.

Unfortunately, it is not possible to print or save your materials directly from our System.

If you would like a copy of any of the materials, your best option would be to print from your browser (into a pdf or printer).

We do caution you that any material you copy or save will become dated over time, especially when it comes to legislation or other frequently updated information.

Once your course has been finalised, you will have access to your materials for six months past your completion date.

After that, you may request additional access by reaching out to us at contact@accm.edu.au, but that approval will be based on a range of factors including the length of time since the course was completed.

ACCM College can help students by referring you to organisations to assist withpersonal issues that may be affecting your studies.

Contact details of the external support services available to you are on the StudentSupport tab on the ACCM College website.

ACCM College’s website also links to valuable reference materials to improveawareness of substance abuse, gambling & other issues that negatively impact people.

Visit our website for more information on agencies that can help at our Communities and Crisis Resources page

If you are worried about completing an online course or you are not comfortableusing computers (or have concerns about using WebclassM)

Please give us a call or talk to your Student Training Adviser straight away.

We want to make sure you are suited for online delivery and set up for success.

For more information visit our About Online Learning page

Help is always available for ACCM students!

As a starting point, you will have been allocated a team of qualified ACCM College Student Advisers toassist you, with a primary Student Adviser.

You can always reach them via the email link in your Webclass portal.

You can also contact them at 02 4225 9881 or 1300 201 881

Requesting additional support

In addition to your Student Adviser, you can also seek support by writing to us at support@accm.edu.au

In your email use the subject line “Request for Assistance” and your name. Include thebest contact details and times.

If your designated Student Adviser is not available, another qualified adviser will assistyou. Assistance is normally available immediately - we will contact you within the nextbusiness day.

Why did my Adviser Change?

Please be aware, your Student Adviser may change during your time with ACCMCollege.

As our student population changes (students enrol or complete their studies) it is oftennecessary to balance the number of student’s assigned to any one Student Adviser.

This balance ensures that our Student Advisers have the capacity to fully support thevarious needs of their students and help them progress.

Allowing Advisers to support too many students would impact our ability to guaranteethe high level of support our students deserve.

Please do not be concerned, as every ACCM College Student Adviser is dedicated to yoursuccess and trained to meet your needs.

ACCM College has a range of quality assurance processes in place.

This is not just a good business process, it is also a requirement of the National Standards that govern how Registered Training Organisations (RTO) operate.

Assessed subjects are added to our quality assurance process for a wide range of reasons (including random chance!).

This means there is nothing you have done wrong or need to do!

This is an internal Quality Assurance check thatmayinvolve one or more of the following:

  • ACCM management review of our internal assessment practices (meaning we want to make sure our Assessor's have done everything right)

  • Secondary review of your Training Record Book / Performance Evidence Record to confirm Vocational Competence (a critical part of a Vocational Qualification)

  • Contacting your Supervisor to discuss your on-the-job performance of the workplace skills required for this Subject (a key component of completing a Traineeship)

Upon completion of this Quality Assurance review, your Assessment results will be updated accordingly or you will be contacted if any additional information is needed.

Again, there is nothing to worry about and there is nothing else you need to do at this time, this is an important Quality Assurance step in the Vocational Training process.

Please note, it can take up to three weeks, during busy periods, to clear the process.

If there is a reason to expedite the process, reach out to us at contact@accm.edu.au for assistance.

If you are still concerned, please just reach out to your Student Adviser and they will do all they can to help.

ACCM has learned so much over the last 27 years about what actually helps our students in a distance learning environment.

As you know, part of our ongoing support is to reach out to our students on a regular basis, offering coaching, mentoring and assistance of all kinds.

This gives our learners a chance to ask questions, obtain help or even just seek reassurance they are on the right track.

As part of these regular student reviews (by both Student Advisers and ACCM leadership), we also look at the current progress in your tasks to see how you are travelling.

In some cases we may even submit your task for assessment to help.

This has been a proven benefit and motivator for our students, as they gain confidence they are on the right track from seeing the results OR they receive valuable feedback to keep them moving forward in the right direction.

And that timely feedback and confidence has proven to make a difference for our students in reaching their goal.

There is never any penalty, downside or fee to submitting your work.

We love to see how you are going, and our commitment to you is we will do all we can to help you reach your goal.

All work must be your own work. In all Colleges and Universities, submitting work thatis not yours is regarded as a serious offence that can result in your disqualification from completing the course.

As a minimum, you and any others involved will be required to re-do a new assessment task.

If you work with others in study groups, ensure that your submissions are your own work, and in your own words.

At the heart of Vocational Education is the concept of Competency.

Competency means that YOU have met the specific skills and knowledge requirements of each Unit of Competency that forms your qualification.

To do that, we need to be sure that the competency is fully YOURS as part of our Quality Assurance processes.

To be specific:

Everyone understands that having someone else complete their coursework or copying the work of others and submitting it as your own is unethical.

It also goes against one of the fundamental aspects of Vocational Education, Authenticity. The work must be yours.

The exact same principal applies to using partially or fully AI-generated responses in your course work. The skills or knowledge being submitted is not demonstrated by you if AI technology played any part.

ACCM College uses a range of detection methods (both human and digital) to identify the use of AI.

If you have any questions about this requirement, please reach out to your Student Adviser and we are happy to provide more information.

Keep reading for more information on this important topic.

What is Artificial Intelligence?

Artificial Intelligence (AI) refers to digital systems, software, or tools designed to perform tasks that typically require human intelligence. This includes analysing information, recognising patterns, generating content including text, images, video and audio, solving problems, or making recommendations.

Use of AI for Learning and Research

ACCM recognises the increasing usage and role of Artificial Intelligence (AI) in education, and it’s benefits when used ethically for learning and research, though any content generated through the usage of AI, should be critically evaluated and checked for accuracy.

AI should support learning, not replace critical thinking, analysis or independent effort in assessment tasks.

AI tools, such as ChatGPT or Google Gemini, can assist students in their research by:

  • Explaining complex ideas or theories in clearer, more accessible terms

  • Helping students refine their understanding of topics

  • Supporting their research by suggesting relevant areas to explore, keywords to investigate, or resources to consider

When incorporating the use of AI tools for learning and research, ACCM students are required to declare and cite their use of AI and what AI platform was utilised. If requested by ACCM, students must provide a copy of their AI transcripts that clearly show the content was not copied.

Unauthorised Use of AI

Students are responsible for using AI tools ethically to maintain academic integrity.

Submitting AI generated content as original work is not allowed and is considered a breach of academic integrity. Academic misconduct occurs when a student fails to meet expected integrity standards, including:

  • Directly copying and pasting from AI and presenting the AI output as their own work

  • Failing to declare or cite AI usage for research and educational purposes, which also constitutes plagiarism

  • When AI support exceeds the student’s personal input, it is regarded as a major contribution and may constitute a breach of academic integrity

Intentional and unauthorised use of AI could result in your subject being returned for revision/resubmission or even cancellation of enrolment, which is decided by ACCM’s Director of RTO Operations.

Registered Training Organisations must ensure the Authenticity of our student’s work.

This means verifying that the person who is enrolling, training and assessing is the same person that will be issued with a qualification or statement of attainment.

We do this in a number of ways, some of which we do not publicise.

As part of your enrolment process you will provide the answers to three (choosing from eight) Secret Questions.

As you progress in your studies, asecret question will be randomly asked while you are answering questions in an assessment.

This is to verify that it is you answering the questions.

Please understand, there will have been no cause to doubt that it is you, however the rules of authenticity require us to periodically verify the authenticity of our students in a practical way.

You will have up tothree attemptsto answer the question correctly.

If you answer the question incorrectly too many times, you will be returned to the enrolment overview page and see a banner informing you to contact the College to have the assessment unlocked.

Once you have had your questions unlocked by an ACCM staff member, the system will ask you to re-enter your question answers when you log back on.

If you have any questions at all, give the College a call and we'll do all we can to help.

Understanding Compliance

ACCM College has a broad range of Quality Assurance (QA) programs in place to verify the strength of our Assessment materials and to ensure you have achieved the required level of competency in this subject.

These quality processes are required per our national registration under the 2015 Standards for RTOs and the Rules of Evidence.

The Rules of Evidence under the Standards require all RTOs to ensure the Authenticity, Currency, Validity and Sufficiency of a student’s work using a variety of methods.

For more information on the Rules of Evidence, you can visit our published policy here: Training and Assessment Strategies Policy under ACCM Quality Assurance (QA) Requirements.

How does the Conversation Work?

Meeting this QA requirement involves a very straightforward “Competency Conversation”, where one of our fully qualified assessors will conduct a verbal discussion with you regarding several points or elements from your assessment submission.

If you have been selected for this conversation we will just need to schedule a quick 20 minute call with you as soon as practical.

There is nothing you need to do to prepare; our goal is simply to verify the skills and knowledge you have gained while completing this subject.

Once we have verified your identity, you will also be asked to ensure you are logged out of Webclass, and then we’ll discuss elements from your assessment.

Topics will be drawn from the assessment questions you have already answered in this subject.

What happens next?

The results of this Competency Conversation will provide us with verification of your skills and knowledge.

We may also identify areas where additional learning and assessment is required to ensure competence.

We look forward to finalising this last Quality Assurance step and keeping you on the path towards your qualification!

The safeguards built into our learning management system Webclass may mean changing the way you prepare or "input" your assessment responses into Webclass.

We do understand that some students like the ability to first create their answers outside our learning system for a variety of reasons.

Unfortunately, advancing technology has made protecting the integrity of assessments and the authenticity of student responses a major factor for the entire VET sector going forward.

Removing the ability to cut and/or paste within Webclass is a major step forward in reaching both of those goals.

We hope you understand ACCM are not only protecting the integrity of our assessment processes, we are also protecting the relevance and value of your industry qualification.

These changes will make it much harder for anyone who wants to bypass their education and devalue the very qualification you are working so hard to achieve.

ACCM College and government compliance obligations are focused on safeguarding and ensuring suitability for our learners.

Completing 10 questions in your first subject does a few things for you.

  • It shows you what our student learning system (Webclass), learning materials and assessment processes look like

  • It gives you a chance to see the course content, which helps assure you this is the right qualification for you

  • It allows you to see what distance education and online delivery look like, and if that is the best delivery method for you.

These factors are important for you and ACCM to be sure...this is the right program and delivery method to meet your needs and goals.

Answering 10 questions may not seem like a lot, but it adds confidence to everyone concerned that you are being set up for success.