Distance learning doesn't mean learning alone. Backed by 30 years of trusted training, our dedicated Student Advisers and Wellbeing Officers provide proactive, one-on-one mentorship from day one to ensure your online study success.
ACCM helps you succeed by pairing you with a dedicated Student Training Adviser who will guide your learning journey.
Backed by a wider team of industry experts, your adviser ensures you always have real-world support at every step.
Our learners consistently praise their advisers for their exceptional ability to pass on practical knowledge and break down even the most complex subjects into clear, manageable steps.
Everyone learns differently.
If you have a specific learning need, disability, or personal circumstance that may affect your studies, our Student Wellbeing team will work directly with you to put the right study support and learning adjustments in place.
In the unlikely event we cannot fully meet your specific support needs, we will always be transparent with you and help connect you with a training pathway that is a better fit for your goals.
Online learning doesn't mean studying alone.
From your initial enrolment application through to graduation, our dedicated team provides proactive checkpoints, regular mentoring, and reliable human support to keep your career goals firmly on track.
When you apply to enrol, our Service One team will call you immediately to welcome you and explain the enrolment process.
Service One will also contact you weekly for the first 4-6 weeks to ensure you are on track and comfortable with online learning.
Once you're up and running, your Student Adviser will be in touch to introduce themselves as your main point of contact and support for your ongoing study.
Once a week in your first 4-6 weeks, then monthly or as needed. We'll also send important information by email. If we ever need to talk to you, but can't, we may send you a text message.
If your study momentum slows, your adviser will step in with weekly or fortnightly catch-ups to provide targeted study plans and help you confidently complete your course.
For corporate or traineeship enrollments, we keep your supervisor in the loop on your achievements and progress so everyone is aligned and ready to celebrate your milestones as you advance.
If you need help with your traineeship and don't know how to proceed, you can always reach out to your State Training Authority.
These government agencies provide independent advice, help resolve training contract issues, and guide you toward financial support or external advocacy services.
Are you a trainee in New South Wales experiencing problems with your traineeship or employer?
You can visit for support, advice, and dispute resolution.
If you have lost your job during your traineeship, you can also register with the Continuing Apprentices and Trainees Placement Service (CAPS) to find a new employer and finish your qualification.
Alternatively, you can contact Training Services NSW directly on 13 28 11.
Are you a trainee in the ACT needing support and advice regarding your traineeship or employment?
You can visit for official information, training contract support, and local dispute resolution.
Alternatively, you can contact the Skills Canberra customer service team directly on (02) 6205 8555.
Are you experiencing problems with your traineeship or employer in Tasmania?
You can visit for official information, training plan support, and local dispute assistance.
Alternatively, you can contact the Skills Tasmania team directly on 1800 655 846.
Are you experiencing problems with your traineeship in South Australia?
You can visit the for a dedicated complaint-handling, advocacy, and dispute resolution service.
Alternatively, you can contact the Skills Commission team directly on 1800 673 097.
Are you in need of support, information, or assistance with your traineeship in Western Australia?
You can visit the website or call the official Apprenticeship Office Helpline on 13 19 54. They can assist you with:
Support to stay employed and continue your traineeship.
Managing your training contract and navigating the training system.
WA and Commonwealth Government financial support measures for employers and trainees.
Jobseeker support and assistance if your employment circumstances change.
Are you a trainee in Queensland experiencing issues with your employer, training plan, or workplace culture?
You can contact the for free, independent advice and assistance to resolve your training complaints.
For contract changes, funding updates, or general traineeship support, you can also contact DESBT (Department of Employment, Small Business and Training) directly on 1800 210 210.
Are you a trainee in the Northern Territory experiencing issues with your traineeship or workplace?
For official questions, complaints, or concerns regarding your training contract or employer, you can visit Skills NT for support and formal dispute resolution.
Alternatively, you can contact the Skills NT team directly on (08) 8935 7711 or email skills.nt@nt.gov.au.
Access your essential Student Handbook to find clear answers regarding course guidelines, policies, and student rights.
Explore our comprehensive user guide to easily navigate your online course materials, track your results, and access support features.
We connect you with authoritative national helplines and community support networks to ensure you are looked after every step of the way.
