Key Policies
These policies outline our core operational principles, and regulatory frameworks to ensure transparency, quality training and assessment delivery, and a supportive learning environment for all students.
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Fee and Fee Collection Policy and Procedures
Our guidelines for fee structures, payment schedules, and refunds to ensure transparent financial practices and clear compliance for all enrolled students.
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Complaints, Appeals and Consumer Protection Policy
Our processes for managing student feedback, resolving complaints and assessment appeals fairly, and protecting consumer rights in line with Standards for RTOs 2025.
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About Online Learning
Our commitment to deliver engaging, flexible, and fully supported online training that ensures a seamless, high-quality learning experience for every student.
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Student Conduct, Participation and Contact Policy
Our expectations for student behaviour, active course participation, and regular communication to foster a productive and supportive digital learning environment.
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Refunds Policy
The eligibility criteria, timelines, and process for student refunds to ensure fair, transparent, and compliant fee administration.
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Provision of USI and ID Documents
Our requirements for collecting and verifying your Unique Student Identifier (USI) and personal identification documents to ensure full compliance with Standards for RTOs 2025.
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RPL and Credit Transfer Policy
The pathways and evidence requirements for recognising prior learning and credit transfers to help students fast-track their qualifications based on existing skills and studies.
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Feedback Policy
How we collect, analyse, and act on feedback from students and industry partners to continuously improve our training services and course quality.
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Deferral and Cancellation Policies
Outlines the grounds, procedures, and conditions for deferring, suspending, or cancelling student enrolment, ensuring a fair and transparent process for managing changes to your study plans.
Enrolment
These policies outline our terms and conditions for enrolment process, entry requirements, fee payment structures, and traineeships, including how your personal information is collected and protected under our privacy policy
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Enrolment Standard Terms and Conditions
The standard terms and conditions you agree to at enrolment, covering fees, course duration, participation, refunds, complaints and use of your personal information.
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Traineeship Additional Terms and Conditions
The additional terms and conditions that apply when you enrol in a traineeship, including fees, eligibility, employer obligations and discontinuation.
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NSW Smart and Skilled Additional Terms and Conditions
The additional terms and conditions for NSW Smart and Skilled government-subsidised training, including eligibility, fees, refunds and withdrawals.
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Payment Plan Ezidebit Terms and Conditions
Explains how we use the Ezidebit direct debit facility to administer instalment payment plans and how you can vary or update your payment arrangements.
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Privacy Policy
Explains how we collect, use, store and disclose your personal information, and your rights under the Privacy Act 1988.
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NSW Smart and Skilled Government Policies
Checking these policies before you start helps you understand exactly how your training is funded and what rights protect you as a learner.
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NSW Smart and Skilled - New Student Pre-Enrolment Information
Before you finalise your Enrolment Application - Read these key pieces of info
Other Policies
These policies outline our commitment to regulatory compliance, student support, and operational excellence through our comprehensive framework of academic, administrative, and safety policies and procedures.
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Diversity and Inclusion Policy
How we foster diversity, inclusion and equity for our staff, students and community through inclusive practices and respectful, non-discriminatory language.
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Academic Appeals Policy
How we provide a fair avenue for students to appeal their assessment results and how we administer the appeals process.
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First Nations Peoples Support
The support, financial subsidies and mentoring we provide to First Nations students throughout their studies.
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Independent Validation Policy
How we validate our training and assessment resources to ensure they meet industry needs and the Standards for RTOs.
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Training and Assessment Policy and Strategies
How we deliver high-quality training and assessment, support learners, and maintain quality assurance and compliance.
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Student Support Services
How we identify and support each learner's additional, special, and wellbeing needs, including reasonable adjustments and referrals throughout their study.
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Qualification Testamur Issuance Policy
How we issue, re-issue, authenticate, revoke, and retain records for qualification Testamurs and Statements of Attainment.
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Fair Treatment and Anti-Discrimination Policy
How we treat students and staff fairly and prevent discrimination, harassment, bullying and vilification across our learning and working environment.
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Subcontracting Policy
Explains how we manage subcontracting and third party arrangements for training, assessment and student recruitment under regulatory and funding requirements.
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Website, Webclass and Social Media Terms of Use
The terms governing how visitors may use our website, Webclass and social media platforms, including our disclaimers, conduct rules and competition conditions.
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LLN and Initial Skills Assessment Policy
How we assess students' language, literacy, numeracy and digital literacy skills and set minimum entry requirements before enrolment.
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Student Admissions Policy
How we select, admit and enrol students through fair, transparent and merit-based criteria and processes.
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Work Health and Safety Policy
How we keep staff and students safe through risk assessment, emergency procedures, consultation and our work health and safety obligations.
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Industry Engagement Policy
How we engage with employers and industry to keep our training, assessment, and trainers current and relevant.
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Staff Development and Teaching and Leadership Policy
How we identify, deliver and record staff professional development to keep our trainers' qualifications and industry currency relevant.
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Child Protection Policy
How we keep children, young people and vulnerable students safe from harm, including our reporting obligations, code of conduct and child-safe recruitment practices.
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Qualification Transition, Cessation and Teach Out Policy
How we transition, teach out and cease delivery of superseded or deleted qualifications so our students can complete their studies.