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Business

Certificate III in Business (Records and Information Management)

BSB30120

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Overview

Launch Your Career in Records and Information Management

Gain the practical, structural skills needed to organise and secure vital business information

The Certificate III in Business (Records and Information Management) is designed to position you at the centre of organisational information control. This practical course provides a solid foundation in the lifecycle of business information, covering the secure retrieval, maintenance, and disposal of files, while ensuring you fully understand the critical legislation and industry codes that govern data security.

  • Duration

    36 weeks

    Traineeship timelines vary by state training contract guidelines.
  • Study load

    12–15 hrs / week

  • Estimated fee
    $2,800
    or
    Interest-free
    $58 / week

    Weekly, fortnightly or upfront - adjust any time.

    Enrolling staff? View our employer programs
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Careers

Potential Careers

This qualification prepares you for a range of entry-level roles across government agencies, corporate headquarters, legal firms, and health services. It is designed to help you build job-ready skills that employers look for in junior records and information management positions such as:

  • Records Management Assistant
  • Information Clerk
  • Filing and Archiving Officer
  • Administrative Records Clerk
Subjects

The skills that take you further

Subjects and units of competency may vary or be updated during your enrolment to reflect the latest industry standards.

Core Subjects

Learn to develop a good writing style for creating standard business documents such as basic letters, invoices, memos, messages and emails. You will also get tips on reviewing, proofreading and editing documents, as well as how to safely save and store them. Practical activities ensure that you have the necessary skills to organise information, communicate with work colleagues responding to and working effectively with individual differences.
  • Engage in workplace communication BSBXCM301
  • Use digital technologies to communicate in a work environment BSBTEC202
  • Use inclusive work practices BSBTWK301

Maintaining Records look at the way records are captured, stored and received and addresses concepts like meta data and sort order as well as the security and legislative requirements are needed when maintaining records.
  • Organise workplace information BSBINS302
  • Maintain business records BSBINS309

Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection and hazard report form.
  • Assist with maintaining workplace safety BSBWHS311
  • Support personal wellbeing in the workplace BSBPEF201

Being able to organise personal work priorities is an essential job skill in every industry. This Subject will teach you how to set and meet work priorities through effective time management and planning your work schedule. Also learn the importance of professional development activities to chart your career growth.
  • Organise personal work priorities BSBPEF301

This subject covers record keeping functions and policies within the specialised field of Records Management. Focusing on the legislative requirements of records management, their creation and retrieval, and controlling those records to ensure accurate tracking for audit.
  • Securely manage personally identifiable information and workplace information BSBXCS303
  • Retrieve information from records BSBINS307
  • Control records BSBINS308

Significant cost savings can be made by managing workplace processes and technology in a sustainable way. This subject looks at ways to encourage team members to think innovatively and apply critical thinking skills to generate solutions to workplace problems in a team environment. The overall aim being to identify improvements and apply "green" practices that benefit the business as well as the environment. This subject involves working collaboratively with your College Student Adviser on a project based assessment that addresses the 2 required problems as the performance evidence.
  • Participate in sustainable work practices BSBSUS211
  • Apply critical thinking skills in a team environment BSBCRT311

Make it yours

Elective subjects are where you shape your qualification.

They're confirmed during your induction, and if you or your employer would like to discuss alternatives that better match your day-to-day work, our Service One team is happy to help.

Elective Subjects

In this introduction to word processing you will learn/develop key word processing skills that will allow you to create, style and prepare business documents. You will gain the experience to move and add text and using formatting techniques through practical activities. You will use Microsoft Word to prepare required documents using specific word processing features.
  • Design and produce business documents BSBTEC301

In this introductory subject, learn the fundamentals of working with Excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data. Note this subject only supports the program Excel.
  • Design and produce spreadsheets BSBTEC302

Real Stories. Real Career Success.

Don’t just take our word for it. Discover how our practical training and dedicated student support have helped real people launch, change, and elevate their careers.

Entry Requirements

What you need to get started

We want to make sure you are stepping into a qualification that you can confidently master.

Reviewing your foundational skills, prior learning, and experience during enrolment allows us to confirm you have everything you need to succeed in your learning program.

It also gives our team a clear picture of your strengths, ensuring we can build the right learning adjustments and study safety nets around you from day one.

  • Relevant Job Role

    It is required that you be working in a Records role during this qualification. Assessments require access to workplace records management procedures.

  • Required Qualification Reading Skills

    You will need to be able to read basic workplace policies, pull key meanings from text, and use different reading strategies. Having completed Year 10 or having sound workplace reading skills will ensure you are ready to excel.

  • Writing Skills for Success

    You will need to be able to draft short emails, fill out standard forms, and write clear everyday instructions. Having completed Year 10 or having solid workplace writing experience sets you up perfectly.

  • Communicating in Spoken English

    You must be able to follow conversations, explain simple steps and give clear instructions. Having the spoken English skills to talk professionally with your Student Adviser is a great indicator of your ability.

  • Demonstrate Practical Math Skills

    You will need to understand and use everyday maths in routine tasks. Having completed Year 10 or a practical, working knowledge of basic math functions should ensure you are fully prepared to succeed.

  • Possess Appropriate Digital Skills

    You will need to be able to navigate websites, edit documents or spreadsheets, and manage email. Being able to upload files and use standard applications will ensure you have the right digital foundation.

  • System and Software Needs

    To successfully complete your online study, having a reliable internet connection, a laptop or desktop computer with the right applications installed are required to complete your learning journey with ACCM.

Course Fee

Affordable, without compromise

  • 24/7 access

    Start anytime. Course delivery helps you learn at your pace, without getting in the way of life.

  • No hidden fees

    Study without the stress of extra costs. If you need to revise an assessment task, we provide unlimited attempts free of charge.

  • Remote, not distant

    We wrap the flexibility of online study in the genuine care of a classroom. You enjoy the freedom to learn from anywhere, knowing that a human support team is just a quick call away.

Your course fee

$2,800

Flexible interest-free payment options

Adjust the amount or frequency any time after enrolling.
Weekly Most popular
$58 / weekly

47 payments, interest-free

Fortnightly
$115 / fortnightly

23 payments, interest-free

For Employers

Are you an employer?

Because each state and territory follows unique traineeship eligibility rules, funding priorities, and qualification pathways, your business may be eligible for significant training subsidies or valuable payroll tax rebates depending on your circumstances.

Instead of trying to figure out the rules yourself, simply reach out to our course advisory team using the Enquire button.

We will quickly review your location and staff structure to map out a quality training program that maximises your available savings.

Enquire Learn more about options for your staff

  • New Entrant and Existing Worker Traineeships

    New Entrant and Existing Worker Traineeships are a formal training pathway used for new starters to gain practical skills and obtain a nationally recognised qualification while earning a salary.

  • Direct Corporate & Individual Enrolments

    Bypass the formal traineeship registration process entirely. Enroll your staff directly into our accredited courses as standard fee-paying students, allowing you to access our premium training model without the administrative overhead of a formal state training contract.

  • School Based Traineeships

    School-based traineeships allow senior high school students to launch their careers while completing their education. This pathway requires structured coordination with the student's school and guardians, and candidates must demonstrate genuine suitability for their chosen vocational path.

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