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A medical admin student holds a clipboard standig in a cozy waiting room, leans against a reception desk with a computer monitor behind it.
Business

Certificate III in Business (Medical Administration)

BSB30120

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Overview

Launch Your Career in Medical Administration

Build a versatile foundation in modern health administration and professional patient care

The Certificate III in Business (Medical Administration) focuses on the specialist skills needed to prepare you for the daily realities of medical practice environments. This targeted course builds practical, front-line capabilities, teaching you how to confidently manage patient appointments, maintain clinical supplies, handle billing accounts, and utilise standard medical terminology in daily workplace correspondence.

  • Duration

    50 weeks

    Traineeship timelines vary by state training contract guidelines.
  • Study load

    12–15 hrs / week

  • Estimated fee
    $2,800
    or
    Interest-free
    $58 / week

    Weekly, fortnightly or upfront - adjust any time.

    Enrolling staff? View our employer programs
A smiling woman in light grey scrubs talks on a desk phone while writing on a clipboard next to a computer monitor.
Careers

Potential Careers

This qualification prepares you for a range of entry-level roles across general practices, dental surgeries, allied health clinics, and hospital departments. It is designed to help you build job-ready skills that employers look for in junior medical administration positions such as:

  • Medical Receptionist
  • Medical Secretary
  • Admissions Clerk
  • Medical Records Officer
Subjects

The skills that take you further

Subjects and units of competency may vary or be updated during your enrolment to reflect the latest industry standards.

Core Subjects

This introductory medical administration subject looks at ways to protect the privacy and confidentiality of patients and their care plans and also how to manage medical supplies. Scenarios are used to look at potential breaches of confidentiality and privacy, and how to prevent and address them; as well as a case study stock take activity for medical supplies.
  • Apply the principles of confidentiality, privacy and security within the medical environment BSBMED305
  • Assist in controlling stocks and supplies BSBMED304
  • Organise personal work priorities BSBPEF301

This subject looks at an important skill that is needed in all Medical job roles. Communication is at the heart of how we interact with one another. Understanding how to communicate effectively can therefore have positive benefits in your medical practice and life. Medical reception staff also need to have a positive approach to their role as they create first impressions with clients.
  • Engage in workplace communication BSBXCM301
  • Use digital technologies to communicate in a work environment BSBTEC202
  • Use inclusive work practices BSBTWK301
  • Interpret and apply medical terminology appropriately BSBMED301

Working in a medical practice in a receptionist or administration role requires a wide range of skills. This subject covers such critical areas as properly safeguarding and maintaining patient records and the various software applications used in a busy medical practice.
  • Maintain patient records BSBMED303
  • Collect and record data BSBDAT201

Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection and hazard report form.
  • Assist with maintaining workplace safety BSBWHS311
  • Support personal wellbeing in the workplace BSBPEF201

Significant cost savings can be made by managing workplace processes and technology in a sustainable way. This subject looks at ways to encourage team members to think innovatively and apply critical thinking skills to generate solutions to workplace problems in a team environment. The overall aim being to identify improvements and apply "green" practices that benefit the business as well as the environment. This subject involves working collaboratively with your College Student Adviser on a project based assessment that addresses the 2 required problems as the performance evidence.
  • Participate in sustainable work practices BSBSUS211
  • Apply critical thinking skills in a team environment BSBCRT311

Medical accounts could be directly invoiced to patients or be claimed through Medicare or other payment agencies. This subject looks at the skills and knowledge required to provide advice to patients regarding fee structures, to process referrals, as well as prepare and process medical accounts for a range of patients. It requires the skills to reconcile accounts and to follow up over due accounts.
  • Prepare and process medical accounts BSBMED302

In this introduction to word processing you will learn/develop key word processing skills that will allow you to create, style and prepare business documents. You will gain the experience to move and add text and using formatting techniques through practical activities. You will use Microsoft Word to prepare required documents using specific word processing features.
  • Design and produce business documents BSBTEC301

In this introductory subject, learn the fundamentals of working with Excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data. Note this subject only supports the program Excel.
  • Design and produce spreadsheets BSBTEC302

Real Stories. Real Career Success.

Don’t just take our word for it. Discover how our students transform their careers with ACCM.

Entry Requirements

What you need to get started

We want to make sure you are stepping into a qualification that you can confidently master.

Reviewing your foundational skills, prior learning, and experience during enrolment allows us to confirm you have everything you need to succeed in your learning program.

It also gives our team a clear picture of your strengths, ensuring we can build the right learning adjustments and study safety nets around you from day one.

  • Required Qualification Reading Skills

    You will need to be able to read basic workplace policies, pull key meanings from text, and use different reading strategies. Having completed Year 10 or having sound workplace reading skills will ensure you are ready to excel.

  • Writing Skills for Success

    You will need to be able to draft short emails, fill out standard forms, and write clear everyday instructions. Having completed Year 10 or having solid workplace writing experience sets you up perfectly.

  • Communicating in Spoken English

    You must be able to follow conversations, explain simple steps and give clear instructions. Having the spoken English skills to talk professionally with your Student Adviser is a great indicator of your ability.

  • Demonstrate Practical Math Skills

    You will need to understand and use everyday maths in routine tasks. Having completed Year 10 or a practical, working knowledge of basic math functions should ensure you are fully prepared to succeed.

  • Possess Appropriate Digital Skills

    You will need to be able to navigate websites, edit documents or spreadsheets, and manage email. Being able to upload files and use standard applications will ensure you have the right digital foundation.

  • System and Software Needs

    To successfully complete your online study, having a reliable internet connection, a laptop or desktop computer with the right applications installed are required to complete your learning journey with ACCM.

Course Fee

Affordable, without compromise

  • 24/7 access

    Start anytime. Course delivery helps you learn at your pace, without getting in the way of life.

  • No hidden fees

    Study without the stress of extra costs. If you need to revise an assessment task, we provide unlimited attempts free of charge.

  • Remote, not distant

    We wrap the flexibility of online study in the genuine care of a classroom. You enjoy the freedom to learn from anywhere, knowing that a human support team is just a quick call away.

Your course fee

$2,800

Flexible interest-free payment options

Adjust the amount or frequency any time after enrolling.
Weekly Most popular
$58 / weekly

47 payments, interest-free

Fortnightly
$115 / fortnightly

23 payments, interest-free

For Employers

Are you an employer?

Because each state and territory follows unique traineeship eligibility rules, funding priorities, and qualification pathways, your business may be eligible for significant training subsidies or valuable payroll tax rebates depending on your circumstances.

Instead of trying to figure out the rules yourself, simply reach out to our course advisory team using the Enquire button.

We will quickly review your location and staff structure to map out a quality training program that maximises your available savings.

Enquire Learn more about options for your staff

  • New Entrant and Existing Worker Traineeships

    New Entrant and Existing Worker Traineeships are a formal training pathway used for new starters to gain practical skills and obtain a nationally recognised qualification while earning a salary.

  • Direct Corporate & Individual Enrolments

    Bypass the formal traineeship registration process entirely. Enroll your staff directly into our accredited courses as standard fee-paying students, allowing you to access our premium training model without the administrative overhead of a formal state training contract.

  • School Based Traineeships

    School-based traineeships allow senior high school students to launch their careers while completing their education. This pathway requires structured coordination with the student's school and guardians, and candidates must demonstrate genuine suitability for their chosen vocational path.

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