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Information Technology

Certificate III in Information Technology

ICT30120

Overview

Launch Your Career in Information Technology

Build the practical diagnostic, system administration, and troubleshooting skills needed to confidently resolve everyday tech challenges

The Certificate III in Information Technology is the ideal launchpad for aspiring help desk technicians, junior system administrators, and technical support officers. This highly practical course focuses on the everyday operational realities of modern IT environments, teaching you how to accurately run hardware and software diagnostic tests, manage local device administration, write basic programming code, and support fast, effective ICT problem resolution.

  • Duration

    51 weeks

    Traineeship timelines vary by state training contract guidelines.
  • Study load

    12–15 hrs / week

  • Estimated fee
    $2,800
    or
    Interest-free
    $58 / week

    Weekly, fortnightly or upfront - adjust any time.

    Enrolling staff? View our employer programs
Course Fee

Affordable, without compromise

  • 24/7 access

    Start anytime. Course delivery helps you learn at your pace, without getting in the way of life.

  • No hidden fees

    Study without the stress of extra costs. If you need to revise an assessment task, we provide unlimited attempts free of charge.

  • Remote, not distant

    We wrap the flexibility of online study in the genuine care of a classroom. You enjoy the freedom to learn from anywhere, knowing that a human support team is just a quick call away.

Your course fee

$2,800

Flexible interest-free payment options

Adjust the amount or frequency any time after enrolling.
Weekly Most popular
$58 / weekly

47 payments, interest-free

Fortnightly
$115 / fortnightly

23 payments, interest-free

Careers

Potential Careers

This qualification prepares you for a range of foundational roles across IT support desks, retail tech environments, and corporate office administration. It's designed to help you build job-ready skills that employers look for in entry-level tech support positions such as:

  • IT Support Officer
  • Desktop Support Assistant
  • Help Desk Tier 1 Technician
  • Office Technology Support
Subjects

The skills that take you further

Subjects and units of competency may vary or be updated during your enrolment to reflect the latest industry standards.

Core Subjects

Basic system administration functions and the importance of protecting data are the two main issues covered in this subject. Activities include implementing components of systems backup and restoring files from backups. In addition, there are activities on virus scanning and confirming licensing for a stand-alone device. Content explores the legal requirements to protect personally identifiable data and information. A virtual practical lab is used as a key assessment tool.
  • Securely manage personally identifiable information and workplace information BSBXCS303
  • Provide basic system administration ICTSAS312
  • Maintain the integrity of ICT systems ICTSAS213

ICT problems can be difficult to solve. This subject covers critical thinking and team problem solving techniques aimed at identifying the nature of ICT issues. It also covers the skills to provide ICT advice and support to users, including the communication of detailed technical information. Basic troubleshooting of common hardware and software issues are included in the practical components of this subject. A virtual Lab is used to simulate the actioning of client requests for assistance and advice.
  • Provide ICT advice to clients ICTSAS305
  • Develop and extend critical and creative thinking skills BSBCRT301
  • Work in a team BSBXTW301
  • Identify IP, ethics and privacy policies in ICT environments ICTICT313

Learn to create simple applications through introductory programming techniques with Javascript. This Subject covers applying language syntax, control structures to create code, using programming standards, testing and debugging. The summative assessment components are completed in a lab environment and involve the development of a random password app.
  • Apply introductory programming techniques ICTPRG302

Learn the skills and knowledge required to remotely support the resolution of ICT technical enquiries. You will learn the techniques to record, prioritise and escalate client support requests received, and the effective use of multiple information systems to troubleshoot and record your actions. A virtual practical lab is used for assessments.
  • Interact and resolve queries with ICT clients ICTICT219
  • Record the requirements of client support requests ICTSAS212
  • Resolve technical enquiries using multiple information systems ICTWOR306
  • Develop solutions for basic ICT malfunctions and problems ICTSAS211

The ability to solve device issues is a fundamental skill set required by an IT Technician. This subject will see you run a range of diagnostic tests designed to prolong the life of your IT equipment and Operating Systems. It looks at tools like Device Manager, Performance Monitor, Event Viewer an SFC and DISM.
  • Run standard diagnostic tests ICTSAS308

The Cloud offers amazing opportunities, but only if you choose the right services for your organisation. This forward-thinking Subject will help you learn to review and evaluate the range of Cloud options, deployment models, implementation factors and their impact on your organisation. Finally, you will learn to prepare and deliver your findings to the key decision makers within your business.
  • Evaluate characteristics of cloud computing solutions and services ICTCLD301

There are a number of key elements required in setting up a small networking environment. Within this subject you will learn how to setup and configure a small network from scratch. You will be exposed to a wide range of tools to setup appropriate network security as well as troubleshoot any network connectivity issues.
  • Install, configure and secure a small office or home office network ICTSAS310

Effectively maintaining and administering a network environment and operating system will provide your users with a seamless experience. This subject look at areas such as configuring a network operating system, setting up user accounts, modifying user permissions, installing and understanding basic networking protocols as well as conducting a range of command line networking tools in order to troubleshoot and uncover networking issues.
  • Configure and administer network operating systems ICTNWK309
  • Provide network systems administration ICTNWK307

Real Stories. Real Career Success.

Don’t just take our word for it. Discover how our students transform their careers with ACCM.

Entry Requirements

What you need to get started

We want to make sure you are stepping into a qualification that you can confidently master.

Reviewing your foundational skills, prior learning, and experience during enrolment allows us to confirm you have everything you need to succeed in your learning program.

It also gives our team a clear picture of your strengths, ensuring we can build the right learning adjustments and study safety nets around you from day one.

  • Relevant Work Role

    To achieve the best practical application of this course it is recommended that you be in an Information Technology work environment where you can practice some of the skills learnt.

  • Required Qualification Reading Skills

    You will need to be able to read basic workplace policies, pull key meanings from text, and use different reading strategies. Having completed Year 10 or having sound workplace reading skills will ensure you are ready to excel.

  • Writing Skills for Success

    You will need to be able to draft short emails, fill out standard forms, and write clear everyday instructions. Having completed Year 10 or having solid workplace writing experience sets you up perfectly.

  • Communicating in Spoken English

    You must be able to follow conversations, explain simple steps and give clear instructions. Having the spoken English skills to talk professionally with your Student Adviser is a great indicator of your ability.

  • Demonstrate Practical Math Skills

    You will need to understand and use everyday maths in routine tasks. Having completed Year 10 or a practical, working knowledge of basic math functions should ensure you are fully prepared to succeed.

  • Possess Appropriate Digital Skills

    You will need to be able to navigate websites, edit documents or spreadsheets, and manage email. Being able to upload files and use standard applications will ensure you have the right digital foundation.

  • System and Software Needs

    To successfully complete your online study, having a reliable internet connection, a laptop or desktop computer with the right applications installed are required to complete your learning journey with ACCM.

For Employers

Are you an employer?

Because each state and territory follows unique traineeship eligibility rules, funding priorities, and qualification pathways, your business may be eligible for significant training subsidies or valuable payroll tax rebates depending on your circumstances.

Instead of trying to figure out the rules yourself, simply reach out to our course advisory team using the Enquire button.

We will quickly review your location and staff structure to map out a quality training program that maximises your available savings.

  • New Entrant and Existing Worker Traineeships

    New Entrant and Existing Worker Traineeships are a formal training pathway used for new starters to gain practical skills and obtain a nationally recognised qualification while earning a salary.

  • Direct Corporate & Individual Enrolments

    Bypass the formal traineeship registration process entirely. Enroll your staff directly into our accredited courses as standard fee-paying students, allowing you to access our premium training model without the administrative overhead of a formal state training contract.

  • School Based Traineeships

    School-based traineeships allow senior high school students to launch their careers while completing their education. This pathway requires structured coordination with the student's school and guardians, and candidates must demonstrate genuine suitability for their chosen vocational path.

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