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Accounting & Finance

Certificate III in Financial Services

FNS30122

Overview

Step into the Financial Services Industry

Build the core transaction, financial calculation, and compliance skills needed to confidently assist bank and credit union members

The Certificate III in Financial Services will develop your banking/credit union industry and compliance knowledge as well as develop essential skills in customer service. This program will deliver a solid foundation in subjects like banking transactions, financial calculations, record systems and providing the right financial services and products to your clients and members.

  • Duration

    45 weeks

    Traineeship timelines vary by state training contract guidelines.
  • Study load

    12–15 hrs / week

  • Estimated fee
    $2,800
    or
    Interest-free
    $58 / week

    Weekly, fortnightly or upfront - adjust any time.

    Enrolling staff? View our employer programs
A medium shot from behind a couple as a smiling Black woman in a black blazer and hoop earrings shakes hands with the man after helping them with a financial matter.
Careers

Potential Careers

This qualification prepares you for a range of entry-level roles across banking, credit management, and financial administration. It is designed to help you build job-ready skills that employers look for in junior financial positions such as:

  • Bank Teller / Customer Service Officer
  • Commercial Banking Services Assistant
  • Entry-Level Commercial Lending Administrator
  • Commercial Collections / Account Enquiries Officer
Subjects

The skills that take you further

Subjects and units of competency may vary or be updated during your enrolment to reflect the latest industry standards.

Core Subjects

All roles in the financial industry require specific skills to correctly interpret and apply both industry and organisation procedures, guidelines and policies. This Subject will expose you to professional and ethical standards you’ll need to be successful in your finance role with cover the impact of the Privacy Act and relevant codes of practice. It also reflects the team work skills essential to all roles in the sector.
  • Work together in the financial services industry FNSINC311
  • Work effectively with others BSBTWK201

Customer service is a key function in all financial services job roles. This Subject will help you identify the needs of customers and skills required to deliver outstanding customer service, with specific emphasis on assisting customers with special needs and working in a culturally diverse workplace. You will also learn how to identify processes, procedures and industry requirements in managing customer complaints.
  • Deliver and monitor a service to customers BSBOPS304
  • Engage with customers BSBOPS202
  • Provide ancillary products and services that meet client needs FNSSAM311

Financial calculations are part of every day life in a financial institution. The Subject covers a wide variety of routine calculations such as depreciation, GST and interest rates required in many finance roles. It also covers methods for checking calculation outcomes, software and online tools, and strategies for the detection of errors.
  • Perform financial calculations FNSACC323

Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. Also learn the importance of professional development activities.
  • Organise personal work priorities BSBPEF301
  • Develop self-awareness BSBPEF302
  • Work effectively in business environments BSBOPS201

In this introductory subject, learn the fundamentals of working with Excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data. Note this subject only supports the program Excel.
  • Design and produce spreadsheets BSBTEC302

Most work roles require the effective use of computers and equipment to input, collect and manage data and information. This subject looks at the technology available to you, and ways to use computer software to organise information and data.
  • Collect and record data BSBDAT201

Make it yours

Elective subjects are where you shape your qualification.

They're confirmed during your induction, and if you or your employer would like to discuss alternatives that better match your day-to-day work, our Service One team is happy to help.

Elective Subjects

Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection and hazard report form.
  • Assist with maintaining workplace safety BSBWHS311
  • Support personal wellbeing in the workplace BSBPEF201

Maintaining Records look at the way records are captured, stored and received and addresses concepts like meta data and sort order as well as the security and legislative requirements are needed when maintaining records.
  • Maintain business records BSBINS309
  • Organise workplace information BSBINS302

The range of available savings, investment and basic banking products is incredibly diverse. This subject will help you develop the skills to compare products and provide meaningful and relevant recommendations to meet specific customer needs. You will also learn how to apply the rules under Anti-money Laundering and Counter Terrorism legislation such as customer identity rules and reporting obligations such as Threshold and Suspicious Cash Transactions.
  • Apply and maintain knowledge of financial products and services FNSINC412
  • Process customer accounts FNSRTS315

Real Stories. Real Career Success.

Don’t just take our word for it. Discover how our students transform their careers with ACCM.

  • I have gained so much knowledge and understanding, which I will take with me in my career moving forward

    Maddison, NSW Certificate III in Financial Services
  • My experience with ACCM has been nothing but a breeze, I have been able to complete my certificate and am about to start my new role within the same company.

    Kaitlyn, NSW Certificate III in Financial Services
  • Best experience. All the student advisors were amazing, very understanding and helpful when I needed the help from them, I would definitely recommend ACCM

    Destiny, NSW Certificate III in Financial Services
  • Throughout my course there was exceptional support and guidance from Shae. The course was very informative and easy to follow through.

    Reece, NSW Certificate III in Financial Services
Entry Requirements

What you need to get started

We want to make sure you are stepping into a qualification that you can confidently master.

Reviewing your foundational skills, prior learning, and experience during enrolment allows us to confirm you have everything you need to succeed in your learning program.

It also gives our team a clear picture of your strengths, ensuring we can build the right learning adjustments and study safety nets around you from day one.

  • Required Qualification Reading Skills

    You will need to be able to read basic workplace policies, pull key meanings from text, and use different reading strategies. Having completed Year 10 or having sound workplace reading skills will ensure you are ready to excel.

  • Writing Skills for Success

    You will need to be able to draft short emails, fill out standard forms, and write clear everyday instructions. Having completed Year 10 or having solid workplace writing experience sets you up perfectly.

  • Communicating in Spoken English

    You must be able to follow conversations, explain simple steps and give clear instructions. Having the spoken English skills to talk professionally with your Student Adviser is a great indicator of your ability.

  • Demonstrate Practical Math Skills

    You will need to understand and use everyday maths in routine tasks. Having completed Year 10 or a practical, working knowledge of basic math functions should ensure you are fully prepared to succeed.

  • Possess Appropriate Digital Skills

    You will need to be able to navigate websites, edit documents or spreadsheets, and manage email. Being able to upload files and use standard applications will ensure you have the right digital foundation.

  • System and Software Needs

    To successfully complete your online study, having a reliable internet connection, a laptop or desktop computer with the right applications installed are required to complete your learning journey with ACCM.

Course Fee

Affordable, without compromise

  • 24/7 access

    Start anytime. Course delivery helps you learn at your pace, without getting in the way of life.

  • No hidden fees

    Study without the stress of extra costs. If you need to revise an assessment task, we provide unlimited attempts free of charge.

  • Remote, not distant

    We wrap the flexibility of online study in the genuine care of a classroom. You enjoy the freedom to learn from anywhere, knowing that a human support team is just a quick call away.

Your course fee

$2,800

Flexible interest-free payment options

Adjust the amount or frequency any time after enrolling.
Weekly Most popular
$58 / weekly

47 payments, interest-free

Fortnightly
$115 / fortnightly

23 payments, interest-free

For Employers

Are you an employer?

Because each state and territory follows unique traineeship eligibility rules, funding priorities, and qualification pathways, your business may be eligible for significant training subsidies or valuable payroll tax rebates depending on your circumstances.

Instead of trying to figure out the rules yourself, simply reach out to our course advisory team using the Enquire button.

We will quickly review your location and staff structure to map out a quality training program that maximises your available savings.

  • New Entrant and Existing Worker Traineeships

    New Entrant and Existing Worker Traineeships are a formal training pathway used for new starters to gain practical skills and obtain a nationally recognised qualification while earning a salary.

  • Direct Corporate & Individual Enrolments

    Bypass the formal traineeship registration process entirely. Enroll your staff directly into our accredited courses as standard fee-paying students, allowing you to access our premium training model without the administrative overhead of a formal state training contract.

  • School Based Traineeships

    School-based traineeships allow senior high school students to launch their careers while completing their education. This pathway requires structured coordination with the student's school and guardians, and candidates must demonstrate genuine suitability for their chosen vocational path.

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